STW Crash on Windows 7 ( 64 Bit ) Laptop

Help !

STW System crash : Details and specs below.

Whats wrong here, can this be fixed and how ???

Any details in [ ] have been added by me ( with a : suffix ).

Thanks.

Customer Name: Microsoft
Game Name: Shogun:Total War

Problem: Problem signature:
Problem Event Name: APPCRASH
Application Name: Shogun.exe
Application Version: 1.0.0.1
Application Timestamp: 39100af3
Fault Module Name: Shogun.exe
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 39100af3
Exception Code: c0000005
Exception Offset: 0000d773
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional Information 1: c66d

Additional Information 2: c66d2a2cb646b52b34e54e3b98c19420

Additional Information 3: a643

Additional Information 4: a64394d71a7e149572942f7ec891f3df

[SYSTEM]

Processor: Unknown, 1586.2 MHz
Memory: 3925 MB RAM
Free hard disk space ( MB ): 3927
Bus Type: Unknown

[Operating System]
Windows Version: Unknown [ : Windows 7 Professional 64 Bit ( 6.1,build 7601 ) ]
Product ID: Unknown

[DirectX (tm)] [ : DirectX 11 ]
Display Driver Version: Unknown
Display Driver Status: Blank, Hardware Support
DirectDraw Ver. 6.01.7600.16385
DirectSound Ver. 6.01.7600.16385
DirectSound Status: Not Certified
Active Audio Drivers:
DirectPlay Ver. 6.01.7600.16385
Not Installed.
DirectX Driver Build Type: Standard Release Version.

Video Card: [ : Integrated Intel HD Graphics ]

Current Resolution: 1600x900
Bits Per Pixel: 32
Number of Colors (reported by Windows): 16777216

Glide(tm): not installed
Number of 3Dfx (tm) boards: 0
3Dfx chipsets: not installed

** CONFLICTS / PROBLEMS **

No Problems / Conflicts or Disabled Devices.

[CPU]

CPU Vendor: GenuineIntel
Family: Unknown
Detected Frequency: 1586.2 MHz
Model: Model 0h [ : CPU N3700 ]
Type: -
Comment:
Total CPUs: 4
Active CPUs: 4
MMX (tm): Yes
FPU On Chip: Yes
BIOS Name: Unknown
BIOS Version: Unknown
Ports: 0 Parallel, 0 Serial

[STORAGE DEVICES]

Total Physical Memory: 3925 MB
Free Physical Memory: 2368 MB

SCSI Adapter(s): Not Installed.
Floppy Drive(s):


** CD-ROM Drive(s) **
Benchmark speed ( approx ): 9 KB/s data transfer rate
SingleSpeed

** Disk Drives **

Drive: [-C-] Windows - [HDD]
Total Disk Space: [4188.01] / 3994.00 MB
Free Disk Space: [4117.12] / 3926.39 MB
-----------------
Total Clusters: 120,560,127
Total Sectors: 964,481,016
Total Bytes: 4,188,008,448
Sectors Per Cluster: 8 Sectors
Sector Size: 512 Bytes
Cluster Size: 4,096 Bytes
Max. File Name Length: 255 Characters
File System: NTFS

*************

Drive: [-D-] SHOGUN_CD1 - [CD-ROM]
Total Disk Space: [580.63] / 553.73 MB
Free Disk Space: [0.00] / 0.00 MB
-----------------
Total Clusters: 283,511
Total Sectors: 283,511
Total Bytes: 580,630,528
Sectors Per Cluster: 1 Sectors
Sector Size: 2048 Bytes
Cluster Size: 2,048 Bytes
Max. File Name Length: 110 Characters
File System: CDFS

*************

[VIDEO]

Video Card: [ : Integrated Intel HD Graphics ]
Video Memory: 8 MB
Bus Type: Unknown
Chip Model: Cannot be detected.
DAC Type: Cannot be detected.
Chip Revision: Cannot be detected.

** SUPPORTED VIDEO MODES **

256 Color (8bit), 320x200
256 Color (8bit), 320x200
256 Color (8bit), 320x200
256 Color (8bit), 320x200
High Color (16bit), 320x200
High Color (16bit), 320x200
High Color (16bit), 320x200
High Color (16bit), 320x200
True Color (32bit), 320x200
True Color (32bit), 320x200
True Color (32bit), 320x200
True Color (32bit), 320x200
256 Color (8bit), 320x240
256 Color (8bit), 320x240
256 Color (8bit), 320x240
256 Color (8bit), 320x240
High Color (16bit), 320x240
High Color (16bit), 320x240
High Color (16bit), 320x240
High Color (16bit), 320x240
True Color (32bit), 320x240
True Color (32bit), 320x240
True Color (32bit), 320x240
True Color (32bit), 320x240
256 Color (8bit), 400x300
256 Color (8bit), 400x300
256 Color (8bit), 400x300
256 Color (8bit), 400x300
High Color (16bit), 400x300
High Color (16bit), 400x300
High Color (16bit), 400x300
High Color (16bit), 400x300
True Color (32bit), 400x300
True Color (32bit), 400x300
True Color (32bit), 400x300
True Color (32bit), 400x300
256 Color (8bit), 512x384
256 Color (8bit), 512x384
256 Color (8bit), 512x384
256 Color (8bit), 512x384
High Color (16bit), 512x384
High Color (16bit), 512x384
High Color (16bit), 512x384
High Color (16bit), 512x384
True Color (32bit), 512x384
True Color (32bit), 512x384
True Color (32bit), 512x384
True Color (32bit), 512x384
256 Color (8bit), 640x400
256 Color (8bit), 640x400
256 Color (8bit), 640x400
256 Color (8bit), 640x400
High Color (16bit), 640x400
High Color (16bit), 640x400
High Color (16bit), 640x400
High Color (16bit), 640x400
True Color (32bit), 640x400
True Color (32bit), 640x400
True Color (32bit), 640x400
True Color (32bit), 640x400
256 Color (8bit), 640x480
256 Color (8bit), 640x480
256 Color (8bit), 640x480
256 Color (8bit), 640x480
High Color (16bit), 640x480
High Color (16bit), 640x480
High Color (16bit), 640x480
High Color (16bit), 640x480
True Color (32bit), 640x480
True Color (32bit), 640x480
True Color (32bit), 640x480
True Color (32bit), 640x480
256 Color (8bit), 800x600
256 Color (8bit), 800x600
256 Color (8bit), 800x600
256 Color (8bit), 800x600
High Color (16bit), 800x600
High Color (16bit), 800x600
High Color (16bit), 800x600
High Color (16bit), 800x600
True Color (32bit), 800x600
True Color (32bit), 800x600
True Color (32bit), 800x600
True Color (32bit), 800x600
256 Color (8bit), 1024x768
256 Color (8bit), 1024x768
256 Color (8bit), 1024x768
256 Color (8bit), 1024x768
High Color (16bit), 1024x768
High Color (16bit), 1024x768
High Color (16bit), 1024x768
High Color (16bit), 1024x768
True Color (32bit), 1024x768
True Color (32bit), 1024x768
True Color (32bit), 1024x768
True Color (32bit), 1024x768
256 Color (8bit), 1152x864
256 Color (8bit), 1152x864
256 Color (8bit), 1152x864
256 Color (8bit), 1152x864
High Color (16bit), 1152x864
High Color (16bit), 1152x864
High Color (16bit), 1152x864
High Color (16bit), 1152x864
True Color (32bit), 1152x864
True Color (32bit), 1152x864
True Color (32bit), 1152x864
True Color (32bit), 1152x864
256 Color (8bit), 1280x600
256 Color (8bit), 1280x600
256 Color (8bit), 1280x600
256 Color (8bit), 1280x600
High Color (16bit), 1280x600
High Color (16bit), 1280x600
High Color (16bit), 1280x600
High Color (16bit), 1280x600
True Color (32bit), 1280x600
True Color (32bit), 1280x600
True Color (32bit), 1280x600
True Color (32bit), 1280x600
256 Color (8bit), 1280x720
256 Color (8bit), 1280x720
High Color (16bit), 1280x720
High Color (16bit), 1280x720
True Color (32bit), 1280x720
True Color (32bit), 1280x720
256 Color (8bit), 1280x768
256 Color (8bit), 1280x768
256 Color (8bit), 1280x768
256 Color (8bit), 1280x768
High Color (16bit), 1280x768
High Color (16bit), 1280x768
High Color (16bit), 1280x768
High Color (16bit), 1280x768
True Color (32bit), 1280x768
True Color (32bit), 1280x768
True Color (32bit), 1280x768
True Color (32bit), 1280x768
256 Color (8bit), 1280x800
256 Color (8bit), 1280x800
256 Color (8bit), 1280x800
256 Color (8bit), 1280x800
High Color (16bit), 1280x800
High Color (16bit), 1280x800
High Color (16bit), 1280x800
High Color (16bit), 1280x800
True Color (32bit), 1280x800
True Color (32bit), 1280x800
True Color (32bit), 1280x800
True Color (32bit), 1280x800
256 Color (8bit), 1360x768
256 Color (8bit), 1360x768
256 Color (8bit), 1360x768
256 Color (8bit), 1360x768
High Color (16bit), 1360x768
High Color (16bit), 1360x768
High Color (16bit), 1360x768
High Color (16bit), 1360x768
True Color (32bit), 1360x768
True Color (32bit), 1360x768
True Color (32bit), 1360x768
True Color (32bit), 1360x768
256 Color (8bit), 1366x768
256 Color (8bit), 1366x768
256 Color (8bit), 1366x768
256 Color (8bit), 1366x768
High Color (16bit), 1366x768
High Color (16bit), 1366x768
High Color (16bit), 1366x768
High Color (16bit), 1366x768
True Color (32bit), 1366x768
True Color (32bit), 1366x768
True Color (32bit), 1366x768
True Color (32bit), 1366x768
256 Color (8bit), 1440x900
256 Color (8bit), 1440x900
256 Color (8bit), 1440x900
256 Color (8bit), 1440x900
High Color (16bit), 1440x900
High Color (16bit), 1440x900
High Color (16bit), 1440x900
High Color (16bit), 1440x900
True Color (32bit), 1440x900
True Color (32bit), 1440x900
True Color (32bit), 1440x900
True Color (32bit), 1440x900
256 Color (8bit), 1600x900
256 Color (8bit), 1600x900
High Color (16bit), 1600x900
High Color (16bit), 1600x900
True Color (32bit), 1600x900
True Color (32bit), 1600x900

** MONITOR INFORMATION **

Monitor Type / Model: Unknown
Manufacturer: Unknown
Maximum Supported Resolution: Unknown

[SOUND]

** MIDI Output Devices **

Device: Microsoft GS Wavetable Synth
Manufacturer: Microsoft Corporation

** Wave Output Devices **

Device: Speakers (Realtek High Definiti
Manufacturer: Microsoft Corporation

[MODEM]

** Modems **

Modem: No Modem Installed.
Manufacturer:
Attached to Port:

[NETWORK]

** Network Adapters **

Modem: No Network Adapter Installed.
IP Address: Disabled
Subnet Mask: Disabled
Default Getway:

Winsock Desc.: WinSock 2.0
Winsock Status: Running

** ALL INSTALLED DEVICES **

X_CASE_START
X_CASE_DESCRIPTION: Problem signature:

Problem Event Name: APPCRASH
Application Name: Shogun.exe
Application Version: 1.0.0.1
Application Timestamp: 39100af3
Fault Module Name: Shogun.exe
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 39100af3
Exception Code: c0000005
Exception Offset: 0000d773
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: c66d
Additional Information 2: c66d2a2cb646b52b34e54e3b98c19420
Additional Information 3: a643
Additional Information 4: a64394d71a7e149572942f7ec891f3df

X_CONTACT_FIRST_NAME: Microsoft
X_CONTACT_LAST_NAME:
X_GAME: Shogun:Total War
X_OPERATING_SYSTEM: Unknown [ : Windows 7 Professional 64 Bit ( 6.1, build 7601 ) ]
X_PROCESSOR: Model 0h [ : N3700 ]
X_SPEED: 1586.2 MHz
X_MMX: Yes
X_RAM: 3925 MB [ : 2GB ]
X_VIDEO_CARD: [ : Integrated Intel HD Graphics ]
X_DISPLAY_DRIVER: Unknown
X_DISPLAY_DIRECTX: Blank, Hardware Support [ : DirectX 11 ]
X_DISPLAY_MEMORY: 8 MB
X_DISPLAY_CHIPMODEL: Cannot be detected.
X_AUDIO_CERTIFIED: Not Certified
X_AUDIO_DRIVERS: X_GLIDE: not installed
X_3DFX_CHIP: not installed
X_MODEM: No Modem Installed.
X_V_MANUFACTURER:
X_A_MANUFACTURER: Unknown (26957)
X_CASE_END

Further to the above :

The crash occurs BEFORE the initial red "Shogun" splash screen, and also BEFORE the games CD check ; so I think the problem is very basic...!

The error screen "title" is SHOG_CPP and the message is :

"SHOG_CPP has stopped working".

NB : The game has not managed to set up cfg files : shoguncg or shogunfe ; however, when imported from a working version of the game, exactly the same crash ( as noted in the previous post ) occurs.

NBB : All compatibility modes have been tried ( and each has failed ).

Hmmm,

The silence is deafening...

I know some of you "out there" have a 64 bit Windows 7 laptop and a WORKING ( STW ) game !!!
Can one ( or more ) of you please compare your O/S specifications with mine and advise any differences.

Thanks...

I have Win7/64bit but on my desktop PC, not a laptop. It runs fine but for one glitch...I cannot exit the game the normal way. I have to Alt-Tab it to desktop, and close it with Task Manager.

In what directory is the game installed? For me, I had problems getting the game to run until I removed it from the Program Files (x86) directory:shrug:

Hello !

I installed it directly onto the C drive ( as done previously with a Vista O/S ). Did you install a copy of a game that you already had on another PC ?
[ The crash is so early that I wonder if it's a "recognition" problem of some kind... I am concerned that it does not even get to the Splash screen !! ]

I have the Sold Out CD version, and I installed it directly from the disc.

I am afraid you have misunderstood my question here...

I have the EA Classics ( 2 CD version ) Original, not Gold or Warlord, and I too installed it directly from the disc.
However, I had previously installed it on a Vista O/S , and have now installed it on a Windows 7 Laptop O/S.
Therefore the same game ( with the same Serial No. ) is now on 2 PC's.

I was therefore wondering if you had also installed your game ( with the same Serial No. ) on a previous PC.

However, my problem has been Solved !!

My Laptop was missing a Flash Player...

I therefore copied the Macromed file from my Vista PC to my Laptop ( via a USB drive).

My game now works perfectly !

[ I did have to import an Autosave file into the game to enable me to save a game though... ]

I now have a very minor problem : the game does not use all of the Laptop's screen.
I have tried adjusting the in game resolution settings ( including Widescreen / Fullscreen ), but no changes occurred.

Any suggestions ??

I guess I did misunderstand:oops: Only have the single installation on my desktop.

Good that you finally got it running:2thumbsup:

As to the resolution, I followed this suggestion:

http://www.twcenter.net/forums/showt...een-resolution

Thanks for the recent suggestion.

However, today, the resolution ( aspect ) problem has fixed itself !!! :yes:

Yesterday, I changed the resolution to and from Fullscreen and nothing happened in game ( re the Campaign map ).

[ The aspect problem ( if I recall correctly ) only occurred there ].

Today I loaded it up and it fills up the screen correctly!

[ Upon checking the Widescreen / Fullscreen aspect in the video part of the in game options, Fullscreen is shown. ]

I can only presume that the aspect change ( so far as my Laptop is concerned ), required me to close the game and reopen it, before the settings change occurred. :dizzy2:

Strange.

I would guess the imported save-game might have had something to do with it. Now that you have an updated save your current game settings took preference:shrug:

That sounds quite feasible - better than my guess too...

It would seem that you have not allocated enough shared memory to the graphics adapter. You will need to configure this in the BIOS or UEFI. It's possibly the root of all your problems...

Definitely the boxes around trees and dead bodies disappearing was an age old problem and usually related to older graphics hardware with insufficient RAM.

Quote:

---

Originally Posted by DEB8

[VIDEO]

Video Card: [ : Integrated Intel HD Graphics ]
Video Memory: 8 MB
Bus Type: Unknown
Chip Model: Cannot be detected.
DAC Type: Cannot be detected.
Chip Revision: Cannot be detected.

X_VIDEO_CARD: [ : Integrated Intel HD Graphics ]
X_DISPLAY_DRIVER: Unknown
X_DISPLAY_DIRECTX: Blank, Hardware Support [ : DirectX 11 ]
X_DISPLAY_MEMORY: 8 MB

---

If you don't allocate enough memory, the problems will continue. Ensure that about 128MB of RAM is allocated.

Interesting.

Thanks.

[ NB : You have posted your reply against the wrong thread... but thanks all the same. ]

Quote:

---

Originally Posted by ghostofxmaspast

It would seem that you have not allocated enough shared memory to the graphics adapter. You will need to configure this in the BIOS or UEFI. It's possibly the root of all your problems...

Definitely the boxes around trees and dead bodies disappearing was an age old problem and usually related to older graphics hardware with insufficient RAM.



If you don't allocate enough memory, the problems will continue. Ensure that about 128MB of RAM is allocated.

---

Apologies for the delay re this request ; but just how do I adjust the RAM memory allocation here ?

Thanks in advance for any help...