The Official ETW Hardware Problem Solving Thread

[Sir Beane]

This thread is there to help people who have problems running the game.

This was totally pevergreen's idea btw, I can't take credit for it.

[jsberry]

Will ETW have the same CTD problems that MTW had?

[Sir Beane]

Will ETW have the same CTD problems that MTW had?

Given that the game uses an entirely different engine, no.

[Fwapper]

Will ETW have the same CTD problems that MTW had?

Given that the game uses an entirely different engine, no.

The irony, it hurts...

[Subotan]

http://www.newegg.com/Product/Produc...82E16814102802

No, but I've uninstalled the drivers, so I don't see how that would work. But on the other hand, when I boot up, I still see the same nvidia logo flash up on the screen, suggesting that I uninstalled the wrong thing. Hmm. I'll go try now. And if it does work, what should I uninstall, and where would it be?

[quadalpha]

Windows should be able to recognise and get basic functionality out of any graphics card without specifically installing a driver.

[Subotan]

It doesn't. I've still got a big black screen when I get to the login screen. Does anyone have any ideas on how to solve it? I'm guessing that this isn't a graphics card problem, and may have something to do with me disabling the wrong thing. If so, how would I be able to reactivate this thing (Which I am not sure what the name is) without having to login, or bypass the login screen?

[Subotan]

No help? :(

[banick]

Hi i am just writing to see whether you think i will have any problems. My computer specs. are:

Windows XP Home
AMD Athlon 2600+
1.512 GB RAM
128 MB Dedicated INVIDIA

any feedback would be greatly appreciated.

Banick

[chris111]

Already posted this in the guild-new members-entrance hall section:

Hello everyone, I've joined the forum just for this...
Everytime I try to load a game in Empire it crashes to desktop and I get a:

AppName: empire.exe AppVer: 1.0.0.0 ModName: empire.exe
ModVer: 1.0.0.0 Offset: 0015e15c


What to do?
My DxDiag:

---------------
Display Devices
---------------
Card name: Radeon X1950 Pro
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x7280)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_7280&SUBSYS_207217AF&REV_9A
Display Memory: 256.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play-bildskärm
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6925 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 2/25/2009 22:41:10, 325120 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: Saknas
Mini VDD: ati2mtag.sys
Mini VDD Date: 2/25/2009 23:58:57, 3565568 bytes
Device Identifier: {D7B71EE2-31C0-11CF-126F-78003BC2CB35}
Vendor ID: 0x1002
Device ID: 0x7280
SubSys ID: 0x207217AF
Revision ID: 0x009A
Revision ID: 0x009A
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

Yes I've updated my driver for the gfxcard.
And yes I can load an earlier saved game but it still crashes when the turn ends (after the pirates have moved) and I don't have an earlier save so the only solution seems to be to start the campaign all over. Very frustrating!

Pleeeeeeeeeeeeeeeeease help me

[Babblearossa]

Already posted this in the guild-new members-entrance hall section:

Hello everyone, I've joined the forum just for this...
Everytime I try to load a game in Empire it crashes to desktop and I get a:

AppName: empire.exe AppVer: 1.0.0.0 ModName: empire.exe
ModVer: 1.0.0.0 Offset: 0015e15c
/snip/
Yes I've updated my driver for the gfxcard.
And yes I can load an earlier saved game but it still crashes when the turn ends (after the pirates have moved) and I don't have an earlier save so the only solution seems to be to start the campaign all over. Very frustrating!

how much memory do you have?
if you have enough and get that error, maybe this link is useful http://www.twcenter.net/forums/showthread.php?t=238484

if it's not memory you may be stuck until they get the next patch out, your video card can handle playing at that resolution and the error shows up in empire.exe so it's not your video card. And I assume you have some free disk space..

[Rynewulf]

I've been having tonnes of CTD's. At least one every other turn, sometimes severel during a turn. I've tried following a fix to do with memory but that hasn't solved the CTD's, although I believe I am now having less CTD's due to the memory fix found at http://www.twcenter.net/forums/showthread.php?t=238484. These CTD's are so bad I uninstalled the game very quickly after buying it because the CTD's make the game virtually unplayable, and I've only just reinstalled it after many months in order to try and fix it.
Can any wonderful and amasing person help me?

[Rynewulf]

To clarify my copy of Empire may CTD if I select a unit on the campaign map (such as an agent, army or navy), when I select click one of the faction screens (finance, policies, ministers, etc), when I click on the diplomacy screen, and the technology screen, when I end a turn and when I begin a turn. The CTD's are not guaranteed or constant, but as you can see when the massive amount of things that can cause a crash, I can barely play Empire Total War.
Any help?

[jsberry]

I have CTD problems when playing MTW. So, will I probably have CTD problems with ETW?

Thanks.

[Sir Beane]

I have CTD problems when playing MTW. So, will I probably have CTD problems with ETW?

Thanks.

Like I mentioned in the hardware thread, other than the fact it is developed by the same company there are no similarities between the two games. Empire uses a new engine with new code. It will not suffer from the same problems as MTW.

If you have meet the system requirements you should have no problem playing the game.

EDIT: I'm merging this thread into the Hardware Problems thread.

[Veho Nex]

Like I mentioned in the hardware thread, other than the fact it is developed by the same company there are no similarities between the two games. Empire uses a new engine with new code. It will not suffer from the same problems as MTW.

I laughed now after playing when I re read this thread for some issues I was having.

[Babblearossa]

I have CTD problems when playing MTW. So, will I probably have CTD problems with ETW?

Thanks.

Try the demo and see, if you have problems this might be the thread to try and solve them in.

[Sir Beane]

Try the demo and see, if you have problems this might be the thread to try and solve them in.

This is good advice . If you can run the demo without problems then the game should be fine. If not, tell us here and we will do our best to help you fix it.

[a-e]

What are CTD problems?

[Sir Beane]

What are CTD problems?

It stands for Crash To Desktop, where the game closes itself and boots you back to the desktop without warning. They can be caused for any number of different reasons, depending on the circumstances.

[Subotan]

Nobody is going to help? :(

[Monsieur Alphonse]

Nobody is going to help? :(

You can uninstall any driver from the software screen in windows. After that restart your computer with the new card in it and install the new driver. If you think that the old driver isn't removed properly use programs like IIRC drivercleaner or drivermanager to remove the last parts.

[Subotan]

You can uninstall any driver from the software screen in windows. After that restart your computer with the new card in it and install the new driver. If you think that the old driver isn't removed properly use programs like IIRC drivercleaner or drivermanager to remove the last parts.

How do I get to the software screen?

[Haxorsist]

When I try to load my campaign the game crashes. I tried loading different save games, but they all crash. I tried rebooting my computer, but I still can't get it to work. Anybody else experience this?

Edit: I tried loading one of my earliest save games and it worked. The later saves (around turn 96) still don't work.

[Greyblades]

I have a problem, every time I try to play the game it loads fine and I can fight battles just fine. On the other hand whenever I try to play a campaign; after between 5 minutes and half an hour the screen goes black and vista says that "Empire total war has stopped working".

[Cecil XIX]

I've got a weird problem. Playing as the Dutch, three times when I've tried to make trade aggrements with Hannover or Westphalia I've got the Blue Screen of Death and the following message:

Spoiler Alert, click show to read: 

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

If this is the first time you've seen this Stop error screen,
restart your computer. If this screen apears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is
identified in the Stop message, disable the driver or check
with the manufacturer for driver updates. Try changing video
adapters.

Check with your hardware vendor for any BIOS updates. Disable
BIOS memory options such as caching or shadowing. If you need
to use Safe Mode to remove or disable components, restart your
cpmputer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical information:

*** STOP: 0x0000008E (0xC0000005, 0xBF2B9717, 0x8AA19B68, 0x00000000)


*** nv4_disp.dll - Address BF2B9717 base at BF012000, DateStamp 44569de0

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.

I've got enough disk space. Is that second listing in the tech information a driver?

[quadalpha]

It's your video card. Try what the post above yours suggests.

[sassbarman]

never had any problems playing any games except this one. my monitor will just ramdomly shut off and not come back on even though my pc is still running. this has never happened before its so weird.

[Clearchus]

never had any problems playing any games except this one. my monitor will just ramdomly shut off and not come back on even though my pc is still running. this has never happened before its so weird.

I don't know if you're still having this problem, but I had this problem a year or so ago, and finally determined that it was a shot power supply.

[Triumph I]

Hi,
I downloaded from steam and when i try to play i get a blank screen.
i am running vista on a new Dell insperion core 2 quad processor (which i bought just to play ETW)
please help me....

thank you