Troubleshooting Network Connectivity Issues
Please follow the steps below to diagnose network connectivity issues within Steam:
1. Router
Before trying anything else, try bypassing your router by connecting your computer directly to your modem.
If the issue disappears after bypassing your router, please refer to the Using a Router with Steam topic for instructions on configuring your router.
Note: running your router in DMZ mode is not supported by Steam and may result in connection issues.
Also, wireless connections are not recommended for online gaming.
To ensure reliability, make sure you are using a wired connection to the internet.
2. Firewall
See the Using a Firewall with Steam topic for instructions to properly configure your firewall for Steam.
Note: If you are installing Steam for the first time or Steam has recently been updated, a firewall may be preventing Steam from connecting to the Steam Network - even if Steam worked correctly before the update was applied.
3. Background Applications
Review the Programs which interfere with Steam and reconfigure, disable or uninstall any programs which may be preventing Steam and Valve games from connecting.
4. Viruses, Trojans, Adware and Spyware
If issues persist, scan your computer for Spyware, Adware, and Viruses Interferi
Required Ports for Steam
Your network must be configured to allow Steam access to the following ports:
Steam Client
• UDP 27000 to 27020 inclusive
• TCP 27020 to 27050 inclusive
Dedicated or Listen Servers
• TCP 27015 (SRCDS Rcon port)
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