The same is true of armed and trained soldiers, when caught off-guard. How many routs and fort captures have been carried out when large forces were confused by small parties and surrendered or fled thinking that they were in a hopeless situation against overwhelming force?
The main issue is confusion. If there are thousands of people, but they are sequestered into rooms in small groups, then someone shooting somewhere in the vicinity leads to panic and chaos. If someone were to walk into a crowded square with a bag full of guns, then pull them out and open fire, he would be neutralized relatively-quickly.
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