iPod nano

[InsaneApache]

Hi,

I was recently bought an iPod nano 8mg but I can't download anything to it.

I've done all the stuff that the troubleshooter asked of me, to no avail.

The last screen suggested I try to get some help from a tech forum.

So here I am.

This is the error code I get from the diagnostics...


Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
dixonsxp MS-6567
iTunes 8.0.1.11
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.1.13
Bonjour 1.0.5.11 (118.5)

iTunes Serial Number FE61747BCA599729

Current user is an administrator.
The current local date and time is 2008-11-09 17:26:55.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce FX 5500


**** External Plug-ins Information ****

No external plug-ins installed.

**** iPod/iPhone Connectivity Tests ****

iPodService 8.0.1.11 is currently running.
iTunesHelper 8.0.1.11 is currently running.
Apple Mobile Device service 2.11.32.0 is currently running.

Universal Serial Bus Controllers:

SiS 7001 PCI to USB Open Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.
.

Any thoughts?

Thanks in advance.

[LeftEyeNine]

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.
.


:inquisitive:

[Lemur]

Well, if it ain't detecting the iPod, have you tried using a different USB cable, assuming you have one? How about attaching somebody else's iPod to see if the unit itself is the problem?

The #1 rule in troubleshooting is isolate, isolate, isolate. Eliminate as many variables as possible.

[LeftEyeNine]

The #1 rule in troubleshooting is isolate, isolate, isolate. Eliminate as many variables as possible.
Aye. Figure out all components of the trouble and cycle the instance as many times as needed replacing only one component at a time with a new one so as to see when it fails exactly.

Nobody remind me about doing this check with all stuff on the mobo please. Apparently I already did. :sweatdrop:

[InsaneApache]

Thanks guys.

[Ramses II CP]

Yeah, start first by trying a different USB port. Then borrow someone else's iPod cable and try it with your iPod instead of your cable. Then try a different computer entirely with both cables, and try someone else's iPod on your machine with your cable. etc.

The iPod itself will turn on, right? Does it display a charge icon when it's plugged into the USB cable?

:egypt:

[LittleGrizzly]

I was recently bought an iPod nano 8mg but I can't download anything to it.

Well you could only fit about two songs on there anyway :tongue: