Game won't launch

[Goofball]

Every time I start from desktop it does the "Performing first time setup", reinstalls DirectX, then goes to the TW launch screen. I click "Play" and the screen closes, but nothing happens. Any ideas? dxdiag below:

System Information
------------------
Time of this report: 5/24/2016, 05:29:28
Machine name: DESKTOP-61CK14D
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire TC-705
BIOS: P11-B4
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 12288MB RAM
Available OS Memory: 12228MB RAM
Page File: 4503MB used, 9579MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode


------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.


--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 745
Manufacturer: NVIDIA
Chip type: GeForce GTX 745
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1382&SUBSYS_249A174B&REV_A2
Display Memory: 10148 MB
Dedicated Memory: 4034 MB
Shared Memory: 6113 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: K242HQL
Monitor Id: ACR0446
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.6519 (English)
Driver Version: 10.18.13.6519
DDI Version: 12
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 2016-05-09 12:00:00 AM, 17370472 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-50C2-11CF-8C6D-97041FC2C735}
Vendor ID: 0x10DE
Device ID: 0x1382
SubSys ID: 0x249A174B
Revision ID: 0x00A2
Driver Strong Name: oem23.inf:0f066de31a0a11c7:Section027:10.18.13.6519:pci\ven_10de&dev_1382&subsys_249a174b
Rank Of Driver: 00D10001

[Dimeola]

I had issues early this morning as well. It would get to the first splash screen then black after a long time then just nothing. I would crash it and several times had to reboot my pc. But then I just let it sit and went to do something else, after a long time it went through and started. Today it was still very slow but it started up. This is on an amd system, good specs and updated drivers. Sooo make sure your drivers esp on the vid card are up to date, if that doesnt get it then fire it up and just let it go, mebbe its just slow like mine.

[Crandar]

To quote CA, they have no idea what causes it. Their "solution" is composed of three options:

1. Verify cache.

2. Reboot the system.

3. Play it in off-line mode.

[Goofball]

None of those things fixed it. Nor did the hotfix they came out with a couple of hours ago.

[Dimeola]

...just on a lark mebbe try it in admin mode or try it in compatibility mode to win8.1?

[Beskar]

Hotfix apparently sorts it out for some users.

[Goofball]

This is such crap. Took the day off of work for this and still can't play after 12 hours of $%&*ing around.

[Nelson]

Having preloaded it I did have to wait for another download but after it finished the game was fine. The defaults went to ultra. My son then purchased it and experienced no difficulties. We are both enjoying the Empire campaign.

[Goofball]

Having preloaded it I did have to wait for another download but after it finished the game was fine. The defaults went to ultra. My son then purchased it and experienced no difficulties. We are both enjoying the Empire campaign. I'm very happy for you both. Thank you for sharing.

[Nelson]

The thread is titled "Game won't launch". At this point, it is the only active thread we have about the game. No one else said that they were fine. So it needed saying. The game does indeed launch. I regret that you have an issue, Goofball, but the narrative about the game needs to reflect more than one person's problem.

[Goofball]

The thread is titled "Game won't launch". At this point, it is the only active thread we have about the game. No one else said that they were fine. So it needed saying. The game does indeed launch. I regret that you have an issue, Goofball, but the narrative about the game needs to reflect more than one person's problem.

Sorry if I was snarky, Nelson, but I have been posting threads in Steam, TW Centre, Total War.com, etc, just trying to get this problem figured out. It's not because I want to troll and gripe at CA, it's because I have been reading the reviews, watching the "let's plays", and looking at the screenshots, and I JUST WANT TO PLAY THIS MAGNIFICENT LOOKING GAME!

But in every thread I post trying to find a solution, there is always at least one person who replies something to the effect of "Works fine for me."

I'm sure you can understand how frustrating that would be.

If you look at the Steam site, there are over 500 threads that people have started talking about problems with this game. Now, when you take into consideration that most of those threads have between 1 and 200 replies simply saying "me too" then you realize the depth of this problem. It's in the thousands. Once again, CA has sold us a broken game.

So, please excuse me if I have very little patience for your "doo-dee-doo-dee-doo-life-is-fun" reply to my post.

[Nelson]

I'm sure you can understand how frustrating that would be.


I can indeed, having been there myself with other games. I would have been more supportive if I typed better on this phone. If we were in a pub I'd buy you a pint. Here's hoping CA gets things sorted soon.

[dc99001]

Hey it wasn't working for me. I tried activating the beta in steam and it worked after. One word of warning when the beta is downloading it stops at about 99%. It then stays at that for ages before completing. I have heard it can take up to 60 mins. I'm not sure myself as I left it over night. Worked after that. hope it might help you.

[Fridgebadger]

Not the same problem as you, but I thought I'd share anyway in case it helps someone else. My game launched, but if I tried to start any battle or campaign, it would take ages (as in 5/10 minutes) to load and then just stop at about 90% complete - and refused to go any further. Tried everything - new drivers, old drivers, much faffing, and then (doh!) tried it on lowest graphics settings - worked straight away. My recommended settings were (to my surprise...) all ultra except texture detail, which was high. I had changed that to ultra too, and apparently that was enough to stop the game starting at all...

[Goofball]

Thanks all. Nothing seems to work. Guess I just have to wait around for CA to fix this. I hear the same thing happened with Rome II. Does anyone remember how long it took them to fix that?

[Crandar]

Thanks all. Nothing seems to work. Guess I just have to wait around for CA to fix this. I hear the same thing happened with Rome II. Does anyone remember how long it took them to fix that?
If memory serves me right, they fixed everyone's problems with the game not starting by February 2014, that is almost half a year after Rome II was released.

[Frazzle-G]

I don't think anyone will be relieved to hear that.

[Goofball]

Finally gave up and refunded. Guess I'll just wait and buy it in 6 months when it's fixed. And on sale.

[xambo]

Sometimes there are missing files in your pc system. I suggest to un-install the game. Then install again. See of that works.
Then make sure your graphics card software is updated. If that doesn't help try starting the game is admin by right clicking on it. If all fails sometimes specially if your pc is a little old, and you cant buy a new one try a format and new windows install. I know its drastic but Warhammer needs drastic measures. You seem that you already returned your copy so this guide is for anyone else facing the problem.

[Frazzle-G]

#feelsbadman

[lizardo2]

update graphics reinstall

[Goofball]

Finally found a solution to this problem: buy a new computer. Yep, 11 months later CA still hasn't fixed the "failure to launch" problem. People still posting new threads about the same issue in Steam forums and elsewhere. Had to buy a new laptop for work (see specs below). Figured what the hell, bought the game again and installed on new rig and it worked fine right out of the box. Still doesn't work on previous comp though.

------------------
System Information
------------------
Time of this report: 4/2/2017, 07:19:17
Machine name: LAPTOP-MD7QHHQH
Machine Id: {55DF4088-0E7F-4EE2-A0C8-CE2F70D977E7}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.170303-1614)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5565
BIOS: 1.0.2
Processor: AMD A12-9700P RADEON R7, 10 COMPUTE CORES 4C+6G (4 CPUs), ~2.5GHz
Memory: 8192MB RAM
Available OS Memory: 7638MB RAM
Page File: 4324MB used, 4529MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode


------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: The file Unknown is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Input Tab: No problems found.


--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


---------------
Display Devices
---------------
Card name: AMD Radeon R7 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9874)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9874&SUBSYS_07691028&REV_C9
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4315 MB
Dedicated Memory: 496 MB
Shared Memory: 3819 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SDC8B4F
Native Mode: 1920 x 1080(p) (59.996Hz)
Output Type: Internal