View Full Version : Help
I'm on my mom's computer right now, and there's something wrong. It won't let them log in to look at their bank account, my mom's school account, hotmail, and not even Java or mIRC chat. I'm not sure what's wrong everytime we try to log in to it says that their computer's not connected to the internet and as you can tell it clearly is.:help: Anyone have any ideas?
Start with the basics. Is the cable modem/DSL box connected? Cycle the power on it. Is the ethernet cable plugged in? Replace it. Do you have a router between the PC and the internet connection? Reboot it.
There should be a green light next to the ethernet connection on the PC. When the PC is on, is the green light on? It should be. If it's off it means you have a bad cable, a bad connection, or a dead router.
The first rule of a network problem is isolate, isolate, isolate. Find where the break in the chain is, or you'll be flailing around forever.
If none of this works, please post in detail the make and model of your cable modem/DSL modem, router, wiring setup, and PC. Without that information, nobody here will be able to help you.
Papewaio
08-16-2007, 04:06
Do you have any firewalls?
IE stopped working yesterday at home because the firewall decided that it was no longer a program allowed to access the internet.
Looked at the firewall settings, found that IE was unticked, reticked it and away the internet went.
For good measure I then downloaded Firefox (it still would have been blocked if it was unticked) so that next time I could more easily isolate if it was a problem with IE or the Firewall/ADSL Modem etc. Because if both FF and IE fail then the assumption would be that it was further along the chain towards the ISP.
Do you have any firewalls?
IE stopped working yesterday at home because the firewall decided that it was no longer a program allowed to access the internet.
Looked at the firewall settings, found that IE was unticked, reticked it and away the internet went.
For good measure I then downloaded Firefox (it still would have been blocked if it was unticked) so that next time I could more easily isolate if it was a problem with IE or the Firewall/ADSL Modem etc. Because if both FF and IE fail then the assumption would be that it was further along the chain towards the ISP.
Yes, there is a firewall. I'm not sure how to change the settings on it though. Downloaded FF and it doesn't work at all.
Start with the basics. Is the cable modem/DSL box connected? Cycle the power on it. Is the ethernet cable plugged in? Replace it. Do you have a router between the PC and the internet connection? Reboot it.
There should be a green light next to the ethernet connection on the PC. When the PC is on, is the green light on? It should be. If it's off it means you have a bad cable, a bad connection, or a dead router.
The first rule of a network problem is isolate, isolate, isolate. Find where the break in the chain is, or you'll be flailing around forever.
If none of this works, please post in detail the make and model of your cable modem/DSL modem, router, wiring setup, and PC. Without that information, nobody here will be able to help you.
Compaq Presario Intel(R)
Celeron(R) CPU 2.80GHz
2.80 GHz, 248 MB of RAM
Microsoft Windows XP
Home Edition
Version 2002
Service Pack 2
No router I think.
DPX2203C Series cable modem with EMTA, WebStar by Scientific-Atlanta, Inc.
I'm not sure what you mean by wiring setup.
If you are posting here using the same computer, it's unlikely that there is a hardware issue. You can surf the web with no problem, but not do certain interactive web stuff? My guess is your firewall, are you using XP's built-in firewall, or another one? It probably has certain ports blocked (https = 443 should be necessary for most logins, IRC = 194 and 6665-97)
If you are posting here using the same computer, it's unlikely that there is a hardware issue. You can surf the web with no problem, but not do certain interactive web stuff? My guess is your firewall, are you using XP's built-in firewall, or another one? It probably has certain ports blocked (https = 443 should be necessary for most logins, IRC = 194 and 6665-97)
I would guess it is the XP one. Can't log into secure things.
I'm sorry, I assumed you were using a different PC to log into the web. The other posters are correct -- if you can see the web with the PC, then you have connectivity. My bad. They are also correct that you're probably having a firewall problem. Carry on.
Well if it is the Firewall then can anyone explain to me how to access the options for the firewall?
Omanes Alexandrapolites
08-17-2007, 08:27
Hi Ichigo,
Simply enter "Control Panel", select to revert to the classic view, and it should be under "Windows Firewall". Select "Turn Windows Firewall On or Off" and then select to switch it Off. Hope this helps, good luck, cheers!
Didn't work. :sad:
What part didn't work? Did you find the firewall setting? Was it on? The easiest way to get to Windows Firewall settings is to go to Start->Run and type 'firewall.cpl'. Turning it off to test it is ok, but I wouldn't go online for any length of time without at least some sort of firewall protecting my PC.
It's difficult to say exactly what from here, but something must be blocking traffic outside of port 80. Have programs like mIRC never worked or did they work previously and suddenly stop?
I can't see you mentioning this Ichigo, but have you tried opening Hotmail in another browser? Like Opera or Firefox?
You should also consider posting a Hijack This result to show which programs and processes are running on the computer. It could be malware.
You should also clear the Temp (Start - Run - %temp%) catalog (the items you get a warning on - do not delete) and the contents in the Temporary Internet Files catalog.
You should also take a look at the Internet settings and maybe do a restore to default in the advanced section.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:10:51 PM, on 8/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\AGRSMMSG.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe
C:\WINDOWS\system32\DllHost.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Lexmark X74-X75\lxbbbmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
C:\Program Files\SpamBlockerUtility\Bin\4.8.4.0\SbWeatherOnTray.exe
C:\Program Files\SpamBlockerUtility\Bin\4.8.4.0\SbOEAddOn.exe
C:\PROGRA~1\SPAMBL~1\Bin\484~1.0\SBInst.exe
C:\WINDOWS\retadpu11.exe
C:\PROGRA~1\MYWEBS~1\bar\2.bin\m3SrchMn.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
C:\Program Files\SpamBlockerUtility\SBTV\SBTV.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\ISM\ISMModule2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Compaq_Owner\Local Settings\Temporary Internet Files\Content.IE5\CAVD67W8\HiJackThis[1].exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\2.bin\MWSSRCAS.DLL
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL
O2 - BHO: DeskalertsBHO - {1F101905-C9C7-4b92-BDE6-4F8E76C5A7DB} - C:\WINDOWS\system32\Deskbar\deskbar.dll
O2 - BHO: TVEngine Helper /fleok=1D8A83A5C2E6107D98AE75760EA83FA5EF80752B94E2DC7E547C422C39C0 - {4B18DD50-C996-44fc-AC52-0FECFF82ED58} - c:\program files\spamblockerutility\sbtv\sbtvhelper.dll
O2 - BHO: Need2Find Bar BHO - {4D1C4E81-A32A-416b-BCDB-33B3EF3617D3} - C:\Program Files\Need2Find\bar\1.bin\ND2FNBAR.DLL
O2 - BHO: RXResultTracker Class - {59879FA4-4790-461c-A1CC-4EC4DE4CA483} - C:\Program Files\RXToolBar\sfcont.dll (file missing)
O2 - BHO: SpamBlockerUtility - {74CC49F7-EB32-4A08-B204-948962A6E3DB} - C:\Program Files\SpamBlockerUtility\Bin\4.8.4.0\SbHostIE.dll
O2 - BHO: BndDrive BHO Class - {9815DA81-2E0C-478c-90E4-06E474E704D0} - C:\Program Files\ISM\BndDrive.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: Zango Toolbar - {EA0D26BD-9029-431A-86E0-83152D67828A} - C:\Program Files\Zango Programs\Zango Toolbar\ZangoTB.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Need2Find Bar - {4D1C4E89-A32A-416B-BCDB-33B3EF3617D3} - C:\Program Files\Need2Find\bar\1.bin\ND2FNBAR.DLL
O3 - Toolbar: SpamBlockerUtility - {74CC49F7-EB32-4A08-B204-948962A6E3DB} - C:\Program Files\SpamBlockerUtility\Bin\4.8.4.0\SbHostIE.dll
O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [Lexmark X74-X75] "C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NI.UERS_0001_N85M0906] "C:\documents and settings\compaq_owner\application data\errorsafefreeinstall[1].exe" -nag
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\SpamBlockerUtility\Bin\4.8.4.0\SbWeatherOnTray.exe
O4 - HKLM\..\Run: [SpamBlocker] C:\Program Files\SpamBlockerUtility\Bin\4.8.4.0\SbOEAddOn.exe
O4 - HKLM\..\Run: [Spam Blocker for Outlook Express] C:\PROGRA~1\SPAMBL~1\Bin\484~1.0\SBInst.exe
O4 - HKLM\..\Run: [ldafepgs] C:\WINDOWS\system32\avpklrdy.exe
O4 - HKLM\..\Run: [runner1] C:\WINDOWS\retadpu11.exe 61A847B5BBF72813338B2B27128065E9C084320161C4661227A755E9C2933154389A28452DA545E9B1894E754BE54C29159A 7DA197C7734672DE39576CAC59B6
O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\2.bin\m3SrchMn.exe" /m=2 /w
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8
O4 - HKCU\..\Run: [AROReminder] C:\Program Files\Advanced Registry Optimizer\aro.exe -rem
O4 - HKCU\..\Run: [ISMModule2] "C:\Program Files\ISM\ISMModule2.exe"
O4 - Startup: wkcalrem.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Compaq_Owner\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/WebfettiInitialSetup1.0.0.15-3.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1175368449953
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175368418046
O16 - DPF: {B7D3E479-CC68-42B5-A338-938ECE35F419} - http://laughnetwork.com/installer/videos/new_videos.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DECEAAA2-370A-49BB-9362-68C3A58DDC62} (SAIX) - http://static.zangocash.com/cab/Seekmo/ie/bridge-c420.cab?7e9a21c4476d1e091246978b18ab00c186b9607f8ec6aeef3605f6f12502302aa33ec31908acd0ada65eb8cee0a fccb885b8b35f94d5c1b4dde40e4895e867:cb1e05096ac4582cc8cbb2c26f9d0e45
O18 - Filter hijack: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - C:\Program Files\RXToolBar\sfcont.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
--
End of file - 12772 bytes
You've got some spyware itchy.
http://www.spywareguide.com/spydet_2185_spamblockerutility.html
Download and install Microsoft Defender (antispyware), Adaware (free version), and Spybot (free version), update and run all.
Don't know if this will fix your problem but it might. Good luck, see you guys in the chat in a week and some!
:balloon2:
Can't download anything. Weird. Says server isn't connected.
Can't download anything. Weird. Says server isn't connected.
Download them elsewhere and burn them to a CD. :idea2:
I see you also have Norton Firewall running, but if it's spyware/viruses that are causing these problems- that PC is in a bad way.
No file downloads at all? Weird, but that probably uses a different port than HTTP (maybe FTP 20, or some other file transfer port) that could be blocked here. I'm no expert, but it definitely looks like you have some crapware and spyware running. Can the machine get mail, or do you have another machine nearby that works and you can sneakernet files from?
Download them elsewhere and burn them to a CD. :idea2:
I see you also have Norton Firewall running, but if it's spyware/viruses that are causing these problems- that PC is in a bad way.
Can't get Norton off of this computer.:wall: And no there aren't any other computers around that I can get the stuff from.
Just check the hosts.sam file.
Post it, open it with wordpad.
It was the Norton. :wall:
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