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Hi,
I recently bought a new laptop. I like it's speed and everything.
However, the only problem is I can't connect to the internet!
I don't have wifi so I am using cable. My old pc have internet but for some reason my new laptop don't.
It says I have internet access but when I open Explorer then it's says it can't connect to the net.
I have searched some answers but nothing have helped me.
So, any ideas?
Set the wireless switch to off and try a fresh ethernet cable. Also, check what the device manager says about the ethernet adapter.
Make sure you've setup type of network you are on.
Start > Control Panel > Network and Internet
Check what you've setup your network as...
It says it “can't connect to the net”, or it says it cannot connect to the server of whatever website you want to visit? I ask because maybe you need to configure DNS servers for your internet connection. You can check if you have an Internet connection by opening a cmd window and pinging servers on the Internet. For instance if I ping google.com, I get this:
(^C means I pressed Ctrl + C to stop the ping program, you might have to use Ctrl + Z on Windows.)Code:ping google.com
PING google.com (66.102.13.106) 56(84) bytes of data.
64 bytes from ez-in-f106.1e100.net (66.102.13.106): icmp_req=1 ttl=54 time=18.9 ms
64 bytes from ez-in-f106.1e100.net (66.102.13.106): icmp_req=2 ttl=54 time=22.3 ms
64 bytes from ez-in-f106.1e100.net (66.102.13.106): icmp_req=3 ttl=54 time=22.0 ms
64 bytes from ez-in-f106.1e100.net (66.102.13.106): icmp_req=4 ttl=54 time=66.9 ms
64 bytes from ez-in-f106.1e100.net (66.102.13.106): icmp_req=5 ttl=54 time=74.9 ms
64 bytes from ez-in-f106.1e100.net (66.102.13.106): icmp_req=6 ttl=54 time=51.0 ms
64 bytes from ez-in-f106.1e100.net (66.102.13.106): icmp_req=7 ttl=54 time=41.8 ms
64 bytes from ez-in-f106.1e100.net (66.102.13.106): icmp_req=8 ttl=54 time=24.4 ms
^C
--- google.com ping statistics ---
8 packets transmitted, 8 received, 0% packet loss, time 7009ms
rtt min/avg/max/mdev = 18.999/40.337/74.991/20.586 ms
If pinging google.com doesn't work for you, you can still try the IP address of 66.102.13.106. If the IP address does work for you and it's only the google.com thing which doesn't then you probably need to configure DNS servers for your internet connection properly. You may need to look at the configuration of your old PC to see how it's set up (which servers to use).
Thanks for the tips. However, my brother got it working. Don't know exactly what he did but I have internet now. ~:)