The vents are vaccumed over each time the rest of the room is done. Knowing the console's reputation it's been treated with even more care than my others.

I swapped it to lying flat, gave the vents another clean over, and tried again. I had to restart the console a few times but eventually it did load a level in Indy. It died when attempting to load the next level after that. I ejected the disc to try another and the drive wouldn't close, it sat there making grinding noises instead. It's now shut down with no discs in it waiting for me to make the call to tech.

This marks my first ever broken console in a decade and a half of gaming. The timing is remarkable; I brought it to celebrate a promotion, and 2 days after I've been offered another it's broken.

There shouldn't be any problems if I keep my HD here instead of sending that in with the rest, should there? I don't want to risk them wiping it or sending me a different one.