I think my xbox 360 is breaking :(

**TB666** · 06-07-2008, 16:41

Originally Posted by frogbeastegg

Store warranty is tricky. In theory, and by law, it should cover the product for its expected working lifespan. In practice they usually refuse to help, and tell you to contact the maker if it's more than a few months old - unless you pay extra for their own extended warranty.

Well in Sweden it's 1 year store warranty and if they refuse to take it then they are breaking the law hence you need to report them.
In Sweden there has been several reports of stores refusing to take 360s with a valid store warranty.
Naturally people don't realise that the stores don't have an option in this.
They have to take them. If they can't send them to repair then you have the right to a new product or your money back.

**frogbeastegg** · 06-07-2008, 18:25

I used the online service. When they say "A confirmation email will be sent shortly" does anyone know how soon they mean? It's been a while ...

TB66, it's so common for shops to refuse that it is difficult to do anything about it. It really does come down to how good the staff are in the shop you go to. Sometimes you can return your 4 year old shredder with no problems, others you can't take back something far newer. The shop I got my xbox from is currently staffed by folk I wouldn't call useful. They'll tell me it's far too old, and that I should have paid extra for their in-store xbox exchange service.

**TB666** · 06-07-2008, 18:28

Well how long is the store warranty for electronical items in England ??

**frogbeastegg** · 06-07-2008, 18:41

They don't give a set amount of time, instead saying "reasonable lifespan". That makes for plenty of arguing over what reasonable is. My gran's cooker is well over 30 years old! Is it reasonable to expect that from ours? My old PC's motherboard died after ~2 years, is that reasonable? I'd say no in both cases. 30 years is amazing, and 2 is not enough.

Then you have to prove it failed due to a design fault, and the burden of proof is on the shopper. It's usually impossible to prove for the average person as the shop can insist that the proof isn't good enough.

Words like "reasonable usage" are also thrown in to further complicate matters. Playing on your console is reasonable and expected usage. Ah, but did you use it for more than two hours at a time? Sorry, that could be unreasonable if the shop wants it to be.

Most shops sell extended warranties. If you buy one then you get your legal rights without hassle. Otherwise ...

IIRC it was £50 for a warranty on my 360 which allowed me to take it back to the shop for immediate replacement if it broke.

**TB666** · 06-07-2008, 18:45

I had always figured England to be more like Sweden.
Leave warranty up to the stores seems like a really bad idea.

**frogbeastegg** · 06-07-2008, 19:26

When the box arrives do you need to pack the console up so it can be taken away immediately? I'll be at work when it's delivered so it would be good to know what to expect so I can brief my parents.