I've resolved that mess of an email. It seems like I got parts of three possible mails instead of a single one which said "Your UPS label is following in a seperate email. Please box up your console minus all accessories, slap the label on it, and head to UPS' website to schedule a pick up. PS: we're so sorry your console broke. Hugs and kisses, MS support".

Pick up tomorrow, Civ:Rev coming through the post on Friday.