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Thread: The Official ETW Hardware Problem Solving Thread

  1. #31
    Tuba Son Member Subotan's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    It doesn't. I've still got a big black screen when I get to the login screen. Does anyone have any ideas on how to solve it? I'm guessing that this isn't a graphics card problem, and may have something to do with me disabling the wrong thing. If so, how would I be able to reactivate this thing (Which I am not sure what the name is) without having to login, or bypass the login screen?

  2. #32
    Tuba Son Member Subotan's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    No help? :(

  3. #33
    Member Member Greyblades's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    *grumble*At least yours was answered instead of ignored.
    Being better than the worst does not inherently make you good. But being better than the rest lets you brag.


    Quote Originally Posted by Strike For The South View Post
    Don't be scared that you don't freak out. Be scared when you don't care about freaking out
    Spoiler Alert, click show to read: 

  4. #34
    Tuba Son Member Subotan's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    That's cause mine presents a challenge =p

  5. #35

    Default Re: The Official ETW Hardware Problem Solving Thread

    S: Disabling the wrong thing? What did you do to disable things? (What were you trying to disable?) Are you sure you're seating the cards properly? That used to be a problem with AGP cards. Can you boot into safe mode? Can you see the POST checks? Get into BIOS?

    G: Do you have UAC on? Tried running it as administrator? Steam offline?

  6. #36
    Tuba Son Member Subotan's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Quote Originally Posted by quadalpha View Post
    S: Disabling the wrong thing? What did you do to disable things? (What were you trying to disable?)
    We were trying to disable the old graphics drivers, in both the old card and the motherboard. We unistalled something from the "nvidia Desktop Manager", which I suspect was not the nvidia driver. And disabled what we think was the motherbaord graphics driver. We went into Add/Remove programs and Device Manager.

    Quote Originally Posted by quadalpha View Post
    Are you sure you're seating the cards properly? That used to be a problem with AGP cards.
    Yes.

    Quote Originally Posted by quadalpha View Post
    Can you boot into safe mode?
    Nope.

    Quote Originally Posted by quadalpha View Post
    Can you see the POST checks?
    We don't even know what they are.

    Quote Originally Posted by quadalpha View Post
    Get into BIOS?
    Yes, we are messing with that now. Any advice on how to get graphics drivers up and running from there?

    I really appreciate your time and help on this.You don't know what a big favour you are doing!

  7. #37

    Default Re: The Official ETW Hardware Problem Solving Thread

    (Bored at work and happy to help :) )

    Just to confirm, you can see Windows (XP or Vista?) starting normally (wavy flag and all) until you get to the login screen? Can you describe the trippy mess?

    You see a black screen at login with the motherboard graphics: can you get into the BIOS using your motherboard integrated graphics? You won't be able to touch the drivers from BIOS, I'm just trying to narrow down the possibilities.

    On the solutions front, do you have any kind of windows disc or a boot disc? Unrelatedly, do you have access to a graphics card that doesn't use the PCIe port (may or may not help, depending on previous answers)?

  8. #38
    Member Member Greyblades's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Quote Originally Posted by Subotan View Post
    That's cause mine presents a challenge =p
    True.
    Quote Originally Posted by quadalpha View Post
    S: Disabling the wrong thing? What did you do to disable things? (What were you trying to disable?) Are you sure you're seating the cards properly? That used to be a problem with AGP cards. Can you boot into safe mode? Can you see the POST checks? Get into BIOS?

    G: Do you have UAC on? Tried running it as administrator? Steam offline?
    Actually I got in touch with my regular Technician. Apparantly the problem was that the newest video card drivers by Nvidia were actualy worse than the older ones (oh the irony).

    To all you who have been having my problem with a Nvidia card, on vista 64, dont get the 182 version, download this one instead. It should fix it.
    Being better than the worst does not inherently make you good. But being better than the rest lets you brag.


    Quote Originally Posted by Strike For The South View Post
    Don't be scared that you don't freak out. Be scared when you don't care about freaking out
    Spoiler Alert, click show to read: 

  9. #39
    The Count of Bohemia Senior Member Cecil XIX's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    I've got a weird problem. Playing as the Dutch, three times when I've tried to make trade aggrements with Hannover or Westphalia I've got the Blue Screen of Death and the following message:

    Spoiler Alert, click show to read: 
    A problem has been detected and Windows has been shut down to prevent damage
    to your computer.

    If this is the first time you've seen this Stop error screen,
    restart your computer. If this screen apears again, follow these steps:

    Check to be sure you have adequate disk space. If a driver is
    identified in the Stop message, disable the driver or check
    with the manufacturer for driver updates. Try changing video
    adapters.

    Check with your hardware vendor for any BIOS updates. Disable
    BIOS memory options such as caching or shadowing. If you need
    to use Safe Mode to remove or disable components, restart your
    cpmputer, press F8 to select Advanced Startup Options, and then
    select Safe Mode.

    Technical information:

    *** STOP: 0x0000008E (0xC0000005, 0xBF2B9717, 0x8AA19B68, 0x00000000)


    *** nv4_disp.dll - Address BF2B9717 base at BF012000, DateStamp 44569de0

    Beginning dump of physical memory
    Physical memory dump complete.
    Contact your system administrator or technical support group for further assistance.


    I've got enough disk space. Is that second listing in the tech information a driver?

  10. #40

    Default Re: The Official ETW Hardware Problem Solving Thread

    It's your video card. Try what the post above yours suggests.

  11. #41
    Member Member sassbarman's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    never had any problems playing any games except this one. my monitor will just ramdomly shut off and not come back on even though my pc is still running. this has never happened before its so weird.

  12. #42
    Tuba Son Member Subotan's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Quote Originally Posted by quadalpha View Post
    (Bored at work and happy to help :)
    Cool (Not that you're bored I mean)

    Quote Originally Posted by quadalpha View Post
    Just to confirm, you can see Windows (XP or Vista?) starting normally (wavy flag and all) until you get to the login screen?
    Yes. Also, we attempted to login once we got to the "black screen" after the flag, and we found that we could login to my account. We also tried to install the driver for my new card, but it's nigh-impossible when you have no idea where your cursor is. I'm thinking that this means that Windows doesn't think there is a problem, and is chugging away, whilst not realising that a driver is missing, and that it isn't being displayed on the screen.

    Quote Originally Posted by quadalpha View Post
    Can you describe the trippy mess?
    It's quite weird. It seems to seperate into "columns", and of various garish colours (Pink/Green/White/Octarine) However, it doesn't stop me from physically logging in. It also appears to be "on top" of what was otherwise normally happening, if that makes sense.

    Quote Originally Posted by quadalpha View Post
    You see a black screen at login with the motherboard graphics: can you get into the BIOS using your motherboard integrated graphics?
    Yes.

    Quote Originally Posted by quadalpha View Post
    You won't be able to touch the drivers from BIOS, I'm just trying to narrow down the possibilities.
    Crap.

    Quote Originally Posted by quadalpha View Post
    On the solutions front, do you have any kind of windows disc or a boot disc?
    Yes, we're thinking about transferring most of the files onto a new hardrive, and reinstalling windows onto that new backup hardrive.

    Quote Originally Posted by quadalpha View Post
    (Unrelatedly, do you have access to a graphics card that doesn't use the PCIe port (may or may not help, depending on previous answers)?
    I'm not sure, but I doubt it.

    Again, thanks for the help. I'm going into Manchester today (Mum's birthday), followed by Shakespeare (w00t!) so I won't be able to work on it for most of today.

    Again, thanks for being so helpful.

  13. #43
    Member Member Tsavong's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Hi ive got a couple of graphical problems with empire and im not sure if its my hardware not being up to scratch or a bug that's the problem so I thought I would ask for some advice.

    1st like in the demo I cant set anything higher than medium other than unit size and some of the check boxes are disabled too. Now I know my computer cant run things maxed out but I had the Volumetric Effects (fog) working fine in the demo and I cant use them now. Also the water on land maps dose not show its just a black mass which is another thing that worked in the demo but not now.

    So is this a hardware problem that I had or is it something I can fix with out an upgrade?

    My system is:
    Intel Core 2 6600@ 2.40GHz
    2GB Memory
    GeForce 8600 GTS, Version 182.06
    Win Vista 32 bit


    Spoiler Alert, click show to read: 


    Thanks in advance

  14. #44
    Slixpoitation Member A Very Super Market's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Well, your processor and RAM are at minimum spec.

    Not sure yet...
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  15. #45
    kwait nait Member Monsieur Alphonse's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    No his RAM, CPU and GPU should be fine. I have the same except XP and a 9800 GTX and can run almost ever thing on utlra.
    Possible solution: defrag your hard drive and clean your registry.
    Tosa Inu

  16. #46
    Member Member Tsavong's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Humm ill try that thinks.

    But you have a better graphics card than i do so that could be my problem.

  17. #47

    Default Re: The Official ETW Hardware Problem Solving Thread

    Hi,
    I downloaded from steam and when i try to play i get a blank screen.
    i am running vista on a new Dell insperion core 2 quad processor (which i bought just to play ETW)
    please help me....

    thank you

  18. #48
    the G-Diffuser Senior Member pevergreen's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Quote Originally Posted by Zerg View Post
    Hi ive got a couple of graphical problems with empire and im not sure if its my hardware not being up to scratch or a bug that's the problem so I thought I would ask for some advice.

    1st like in the demo I cant set anything higher than medium other than unit size and some of the check boxes are disabled too. Now I know my computer cant run things maxed out but I had the Volumetric Effects (fog) working fine in the demo and I cant use them now. Also the water on land maps dose not show its just a black mass which is another thing that worked in the demo but not now.

    So is this a hardware problem that I had or is it something I can fix with out an upgrade?

    My system is:
    Intel Core 2 6600@ 2.40GHz
    2GB Memory
    GeForce 8600 GTS, Version 182.06
    Win Vista 32 bit


    Spoiler Alert, click show to read: 


    Thanks in advance
    I have almost the exact same computer as you, I just have double your RAM.

    The game will cross out anything it doesnt think you can run at a playable FPS.
    Quote Originally Posted by TosaInu
    The org will be org until everyone calls it a day.

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  19. #49
    Undercover Lurker Member Mailman653's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Not really a problem but it is a question which I thought would belong here. What are all the sound settings supposed to be or do? I switched from Windows default to Stero speakers and every time someone would take the music would fade out so I decided to just switch back.

  20. #50
    Tuba Son Member Subotan's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Well, I think it's pretty much certain now that I'm going to have to transfer to a new harddrive and install windows anew on the backup. Any last ideas before I attempt that today?

  21. #51

    Default Re: The Official ETW Hardware Problem Solving Thread

    A quick question... Performance on the campaign map is sort of... sluggish. I get 50+ FPS (according to Fraps), but still, there are significant pauses sometimes, and, well, it doesn't feel fluid. My PC is well above recommended, so that's not a problem, I was just wondering if it's my system, or is it a general problem.

  22. #52
    Combustion Member beatoangelico's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    well I have about 50 fps too and it seems indeed a bit sluggish, but no big pauses, more a lack of "perfect fluidity"

  23. #53
    kwait nait Member Monsieur Alphonse's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    @beatoangelico and Mister V

    This is probably a bug and is reported by lots of people in the bug thread.
    Tosa Inu

  24. #54

    Default Re: The Official ETW Hardware Problem Solving Thread

    I have all the settings low, and I'm having a problem with frame rate when scrolling on the campaign map. What gives?
    AMD Dual Core 2.8 GHz
    4GB DDR
    NVIDIA GeForce 7600GT
    Win XP
    "This is no way for a leader to behave, but in battle it's beyond belief."

  25. #55
    Member Member Kasagi Yabu's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Does this go here? Anyway, game keeps crashing during the AI move. Seems to be a problem with a naval unit.

    APPCRASH
    Application Name: Empire.exe
    Application Version: 1.0.0.0
    Application Timestamp: 49a5aaec
    Fault Module Name: Empire.exe
    Fault Module Version: 1.0.0.0
    Fault Module Timestamp: 49a5aaec
    Exception Code: c0000005
    Exception Offset: 007861b3
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    ***Came back to update. It seems to crash when Mexico sends out a fleet in the Atlantic. It crashes then.
    Last edited by Kasagi Yabu; 03-08-2009 at 21:45. Reason: Mexico!

  26. #56

    Question Re: The Official ETW Hardware Problem Solving Thread

    Hi i am just writing to see whether you think i will have any problems. My computer specs. are:

    Windows XP Home
    AMD Athlon 2600+
    1.512 GB RAM
    128 MB Dedicated INVIDIA

    any feedback would be greatly appreciated.

    Banick
    Fight hard! you can always get patched up later

  27. #57
    the G-Diffuser Senior Member pevergreen's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Quote Originally Posted by Ed TW View Post
    I have all the settings low, and I'm having a problem with frame rate when scrolling on the campaign map. What gives?
    AMD Dual Core 2.8 GHz
    4GB DDR
    NVIDIA GeForce 7600GT
    Win XP
    7600? That could definately be it...

    But yes, the lag when you select units does seem to be commonplace.
    Quote Originally Posted by TosaInu
    The org will be org until everyone calls it a day.

    Quote Originally Posted by KukriKhan View Post
    but I joke. Some of my best friends are Vietnamese villages.
    Quote Originally Posted by Lemur
    Anyone who wishes to refer to me as peverlemur is free to do so.

  28. #58

    Default Re: The Official ETW Hardware Problem Solving Thread

    Got no problems whatsoever. Except with the movies from Gentlemen duelling. Any ideas?

  29. #59

    Default Re: The Official ETW Hardware Problem Solving Thread

    Since I can't edit my last post, an addendum: the movies flicker.

  30. #60
    Member Member Tsavong's Avatar
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    Default Re: The Official ETW Hardware Problem Solving Thread

    Quote Originally Posted by pevergreen View Post
    I have almost the exact same computer as you, I just have double your RAM.

    The game will cross out anything it doesnt think you can run at a playable FPS.
    Ah ok thanks... So dose having double the ram help at all? And is there a way to convince the game I know best?

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