The Official ETW Hardware Problem Solving Thread

**Tony.Montana.** · 06-22-2009, 21:26

thank you for help Babblearossa,
about the sound card driver: I've disabled it from the bios and i run game with no sound and the freeze happen in the same way, I think we can take out this possibilities..or not?
my prime95 tests don't exclude a bit the possibility of a phisical problem of the ram or cpus?(i don't overclock)
you know if there is a program to test/stress graphic card memory?

I try to reinstall game in the way you suggest me, and try more old catalysts..
thank you again

**Babblearossa** · 06-23-2009, 17:21

Yeah I think that rules out sound, and there haven't been a lot of posts about catalyst drivers causing trouble so it's doubtful it's them.

if prim95 passes your cpu is probably fine, OCCT is also a good system stresser, it tests GPU now though I haven't used that much as it's new and I haven't been playing with overclocking.

There's also Furmark and ATITool for stressing graphics cards.

**Tony.Montana.** · 06-23-2009, 20:12

maybe..I was thinking....format c:\ ??
can solve it...?

**Tony.Montana.** · 06-25-2009, 09:42

ok I've formatted end when I watched the intro cinematic my PC power off and when i power it on my 4850hd don't do the same...I get it to assistance and I'm actually playing with my old 2900xt and all it's fine!
So thank you for help and cya!

**jsberry** · 07-12-2009, 01:24

I get a crash at two times: (1) always when changing from campaign screen to battle screen; and (2) there is always a sticking point between 1720-30 that the game will just CTD every turn so I have to start a new game.

I play on low graphic settings, and have tried both in and out of Window.

System info below. Any suggestions please?

------------------
System Information
------------------
Time of this report: 3/17/2009, 08:49:43
Machine name: HOME-5BB1502475
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.080814-1242)
Language: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: NVDAACPI
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3600+, MMX, 3DNow (2 CPUs), ~2.0GHz
Memory: 958MB RAM
Page File: 689MB used, 857MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 6100 nForce 405
Manufacturer: NVIDIA
Chip type: GeForce 6100 nForce 405
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_03D1&SUBSYS_26021019&REV_A2
Display Memory: 256.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9148 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/16/2006 03:35:00, 4496128 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 8/16/2006 03:35:00, 3959712 bytes
Device Identifier: {D7B71E3E-4091-11CF-1550-080603C2CB35}
Vendor ID: 0x10DE
Device ID: 0x03D1
SubSys ID: 0x26021019
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel:
Deinterlace Caps: {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Realtek HD Audio output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0660&SUBSYS_1019C601& REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5268 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/13/2006 23:04:12, 4299264 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: USB20 Camera
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: usbaudio.sys
Driver Version: 5.01.2600.2180 (English)
Driver Attributes: Final Retail
Date and Size: 8/4/2004 00:07:56, 59264 bytes
Cap Flags: 0x41
Format Flags: 0x4

Description: Realtek HD Audio Input
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5268 (English)
Driver Attributes: Final Retail
Date and Size: 6/13/2006 23:04:12, 4299264 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x03F1
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 10/21/2006 15:55:25, 59264 bytes
| Driver: usbd.sys, 8/4/2004 08:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 08:00:00, 52736 bytes
| Driver: kbdclass.sys, 8/4/2004 08:00:00, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 02:01:08, 40840 bytes
| Driver: kbdclass.sys, 8/4/2004 08:00:00, 24576 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 08:00:00, 52736 bytes
| Driver: mouclass.sys, 10/21/2006 16:09:46, 23040 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 02:01:08, 40840 bytes
| Driver: mouclass.sys, 10/21/2006 16:09:46, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 118.2 GB
Total Space: 152.6 GB
File System: NTFS
Model: ST3160815AS

Drive: D:
Model: SONY CD-RW CRX320EE
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 08:00:00, 49536 bytes

--------------
System Devices
--------------
Name: NVIDIA MCP61 Serial ATA Controller
Device ID: PCI\VEN_10DE&DEV_03F6&SUBSYS_26021019&REV_A2\3&241 1E6FE&0&40
Driver: C:\WINDOWS\system32\DRIVERS\nvata.sys, 5.10.2600.0677 (English), 6/28/2006 05:38:56, 105088 bytes
Driver: C:\WINDOWS\system32\idecoi.dll, 1.00.0000.0001 (English), 6/28/2006 05:38:58, 363008 bytes
Driver: C:\WINDOWS\system32\idecoiins.dll, 1.00.0000.0001 (English), 6/28/2006 05:38:58, 363008 bytes
Driver: C:\WINDOWS\system32\NVCOI.DLL, 1.00.0000.0035 (English), 6/7/2006 07:50:06, 35840 bytes

**Wausser** · 07-16-2009, 16:03

I'm experiancing the same problem is Tony, after 5-10 mins the screen just turns black and I get some sort op sound loop, the only way out is to reboot.

Q8200, 4 GB DDR2, ATI 4850(1 GB)

**heggie** · 07-21-2009, 15:17

Does anyone know a fix for this?

After playing ETW for 5 to 10 minutes my PC suddenly looses power. By touch my PSU seems pretty hot, but I would be surprised if it is not providing enough power since 550w has been sufficient for my present hardware while running graphically demmanding games like crysis. I have tried lowering the graphics settings but that did not help. I am using the latest drivers for my graphics card, I am going to try rolling back to an older version.

This is my dxdiag:

Spoiler Alert, click show to read: