Thanks I appreciate the help!

Yes CTD is what it seems to be doing then..

1) tried that doesn't seem to work
2) I never got a manual from Dell for anything, so I guess I'll have to wait for that thing you said, because I don't understand any of that stuff lol.
3) I downloaded it and extracted them, then I got lost looking for this "campmap" folder. No matter how many times I download the game I can never get this folder to appear... I've searched my entire computer... hidden files included I can't seem to find such a folder in existence... is this really bad?
So I'm not sure where to insert the files


Sorry to hear about your experience, it really boggles me (customer 'service') I'd think that they'd still want to help so you are encouraged to buy more of their products in the future... Eventually (after the 100th time not getting a response) I even told them I would not be buying anymore games from either sega or the creative assembly because they would be useless without support... they didn't seem to care -.-;
Don't think that will be a problem now that I know there are places like this though.