Quote Originally Posted by Caravel View Post
Personally I think you might need to simply get your computer parts elsewhere.
I'm planning to. Got a thread in Hard/Software :P

Quote Originally Posted by Louis VI the Fat View Post
Ah, okay. So you are more personally connected to the owner. And it is a somewhat small business. I had a more professional store in mind.

Now I feel a bit sorry for the store owner. Is she being taken for a ride by her staff?
Yeah, it's part of a franchise.

I don't THINK the staff are taking advantage of her. More like they see that she gives out freebies to dissatisfied customers and is generally willing to bend over backwards to keep people happy, and they worry about their job security as a result, so they try to cut any expense they can behind her back.

That is, of course, pure theory based on what I know about the 'head' employee, or the guy who fancies himself the head employee.