I'm planning to. Got a thread in Hard/Software :P
Yeah, it's part of a franchise.
I don't THINK the staff are taking advantage of her. More like they see that she gives out freebies to dissatisfied customers and is generally willing to bend over backwards to keep people happy, and they worry about their job security as a result, so they try to cut any expense they can behind her back.
That is, of course, pure theory based on what I know about the 'head' employee, or the guy who fancies himself the head employee.
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