Defrauded by Gamersgate!

[Monk]

The trouble seems to be that my order is listed "pending" although PayPal reported it transacted and my bank clearly displays the provision.

Sounds like a problem with their server rather than they purposefully defrauded you. Either wait to get your refund from Paypal or continue with seeking help from their support. Though i have to agree with Beskar, email support systems normally take a full day to get back to you.(or have in my online ventures) It would be much easier if they had a contact #, i'm surprised they don't.

Hmm. Other suggestions. Possibly a problem with cookies or your browser? I'd log out of gamersgate and then log back in, if you haven't already tried it. If you have more than one browser installed on your PC then try using the other. I can confirm that Firefox has no issues with the site.

Noscript and adblock both play absolute havoc with transaction processes. I would highly recommend disabling any program of their ilk before attempting to purchase something online.

[caravel]

Noscript and adblock both play absolute havoc with transaction processes. I would highly recommend disabling any program of their ilk before attempting to purchase something online.

It might sound insane but I absolutely concur.

[Mouzafphaerre]

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Noscript is disabled, I don't like it. Adblock's reigns are tight in my hand. Nevertheless, it forwarded to and fro Paypal without hassles. As for other things; I have a single account, I don't have any idea how you directly pay with your card: two of the other systems listed failed to process my order and I finally used Paypal. (It's my part of stupidity not to use it as first choice, since it's never failed me for years now.)

Also, there's a misunderstanding on my side in this thread: I didn't mean contact emails but the purchase processes themselves returning in a few minutes. Apologies.

Thanks for all suggestions.
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[Husar]

You're a bit nuts. ( )

Opening a dispute on PayPal an hour after the incident?

I'd give the shop at least 24 hours on workdays to mail me back, any sooner and I'd be pleasantly surprised. You can open a dispute on PayPal a few days later if they really seem unwilling to resolve the issue.
What you did now is that they might solve the issue and then take your game away again because PayPal removed the money or whatever and you will have to juggle around between two companies.
Sounds like more work to me than just being a bit patient, patience is a virtue after all.
That your bank has gotten the PayPal translation within an hour sounds weird to me as well, for me it's usually next day or the day after that.

I mean, you turks need to chill, doood, and I thought you were more relaxed than us.

[Mouzafphaerre]

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Paypal disputes don't work like that mein Herr...

Posted at their forum...
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[Mouzafphaerre]

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Browsing the support board helped nothing but getting me more concerned. One particular guy with identical PayPal problem didn't get any response from support for over a week and the last post (from 20 days ago) was his, talking about demanding refund.

I'm not that patient. However small the amount (£14.95 for EU Rome Gold) my money is hardly earned. September 5 is my deadline, which is when I can escalate my dispute into a claim at Paypal. I hope it resolves before getting into that.
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[frogbeastegg]

Give them until late Monday to reply to your email, then start your own topic on their forums.

If you want to try again elsewhere, the EU: Rome bundle can be had from Impulse or Steam for £14.99. I can't personally recommend Steam as my sole experience with it was dire beyond words. Impulse has worked fine for me for several purchases, and I contacted Stardock once and had a reply within a couple of hours on a weekday. There is a CD based version of the gold pack; might be worth asking about it at your local games shop.

You say you couldn't pay by credit card when you tried? That might be an important detail in unravelling what went wrong. It should pop up a little Paynova mini overlay inside your actual browser window. You then enter your details and click pay. My card has an added security feature on it so at that point I get a separate overlay to confirm passwords and such. Once that's done I drop back in at the order confirmed page. The game's immediately in my account page, and there's a confirmation email waiting in my inbox within a minute of placing the order. If that process couldn't launch then it's likely that something in your browser's security suite got involved and blocked the process, which would then have implications for the later transaction. If you got all of that and the site just didn't like your card then we're no wiser.

[White_eyes:D]

I mean, you turks need to chill, doood, and I thought you were more relaxed than us.

Turks are pretty gruff guys, respectable but gruff.

I recall getting scamed once.....thought it was my own fault and re-payed it..

What can I say? I am Canadian.....we don't like to hold things against people

[Tratorix]

What can I say? I am Canadian.....we don't like to hold things against people

Sometimes I really wish this wasn't true. We're one of the only nations in the world who got their independence by asking politely. Can be a pain when you have a legitimate problem though.

I've bought quite a few games off of Gamersgate, and I haven't had any problems. Sorry to hear about your troubles, but I'm not going to stop using it because of someone else's bad experience. Hope this gets sorted out.

[pevergreen]

Sometimes I really wish this wasn't true. We're one of the only nations in the world who got their independence by asking politely. Can be a pain when you have a legitimate problem though.

I've bought quite a few games off of Gamersgate, and I haven't had any problems. Sorry to hear about your troubles, but I'm not going to stop using it because of someone else's bad experience. Hope this gets sorted out.

We're independant, just too lazy to become a republic thats all.

Or the official reason:

"What? If we left we couldn't win every gold medal in the Commonwealth Games!"