By that logic I should be expected to give the same tip both to a waiter that gives me prompt quality service and one that forgot to put my order in so I have to wait 20 more minutes... for the third time in a row even though I did give him the same tip the first two times because I'm a nice guy.

Its not the just the product, people expect that certain reasonable standards of conduct to be met especially after the issues have been acknowleged by both parties and promises have been thrown around so many times before.

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