I've dealt with this annoying, common problem a few times. Follow these steps:
Download this :http://www.technibble.com/rkill-repa...l-of-the-week/ (r-kill)
This essentially terminates the .exe for hard to kill viruses.
Download this: http://www.malwarebytes.org/ (malwarebyes)
This is an excellent program. After killing the exe, malwreabytes was able to succeed where three other anti virus/spyware programs failed
NOTE: If you cannot install these programs due to the virus fear not.
-Boot to Safe Mode
-If you were unable to install malwarebytes before, do so now.
-Run R-Kill
-Run Malwarebytes
Your problem should be solved.
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