To be fair: CA's TW audience is diverse, ranging from kids to geezers, and what folks want out of the game varies quite a bit. Unfortunately, those of us who don't care so much about eye candy and casual entertainment factor, who want a "serious" competitively balanced battle sim, are in the minority. While I think CA does attempt to give us some of what we want, of course they cater to the highest common denominator. If one-or-the-other choices have to be made due to cost/time constraints, they are going to go with what will please the greatest number/sell the most. If our livelihoods depended on it, we'd probably do the same.
Another thought: few enjoy walking into a room full of less-than-friendly critics to answer questions etc. when there's hardly anything in it for them. We represent a teeny tiny part of the market share, and give them living hell in these threads. It doesn't surprised me that CA isn't lining up to throw us any bones, lol.
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