An Explanation

[caravel]

This is a case of the staff bowing to Warman's trolling and violating the Org's rules. The fact that Jan had raised this issue before further compounds the error - clearly, the staff had enough information to know it was Warman accessing the account.

I agree with this assessment.

Jan is responsible for his account's safety - if my sister or one of my friends hacks one of my accounts I'm still liable for whatever they pull if I let them do it.

Exactly.

It's all well and good to say it's happened once and never will again, but prior to, what, last week? It had never happened and never would.

It has happened and cannot be undone. The important thing now is the assurances that it won't happen again - which we've had. Apart from that, there's not much more anyone can do, apart from call for heads, which will not solve anything. Demoting staff will be extremely damaging to the .org and cause even more bad feeling. It's not as simple as someone losing their position over something like this and they go back to being a member and everything is fine... there is fallout, the ex staff member may leave for good, their friends may also leave, it creates an unnecessary stink. This is not the same thing as catching some corrupt admin who was gleefully spying on member's correspondence... what was done, was done in good faith, that is inescapable - so feeding someone to the dogs (or the trolls) is not the answer.

At this point assurances are of little value, as demonstrated by this debacle they are at best only as good as the person giving them, and Org staff have started to turn over more rapidly of late.

A lot of the staff members had been here for close to a decade, new blood was inevitable as people got older, stopped playing the games, etc. The admins however are mostly long term members, so I don't think that statement is really relevant in this case.