I got my first customer complaint at work tonight

[lionhard]

If you let people wind you up they surely will, i find playing football or going the gym a good release. But weirdly enough i also find just shouting random stuff at the top of my voice works too (normally the worst swear words u can think of) so when im stressed from work, it feels good :~)

[Papewaio]

If you want more practice become a moderator :)

[Vuk]

You should have kicked her to the ground while screaming "THIS IS -insert name of institution you are working at-!"
That would have been good customer service.

[Kadagar_AV]

I hate corporatism. This is just why.

Hooahguy, I salute you!

Over here in Austria, we have little pretence of putting up with idiots. When I worked in bars here, it is general standard that if a guest don't know what they want when you address them, you give them a hateful look and move on to the next guest. You are also completely free to completely neglect that guest for the rest of the evening. Or week. Or life.

A guest of mine left his skis at the ski deposit. He lost his voucher saying where they were, and solidly claimed they were not where he had left them. He described them, and the staff promised to have a look.

When he returned the next day he was handed the skis, but somehow it now stood "you idiot" in permanent marker on them.

A woman in her 40's, carrying her skis over her shoulders, suddenly turned around and hit a friend of mine on the head. She went "Oooops, sorry.."

He pushed her so she fell to the ground and went "Oooops, sorry, moron!"

I had a kid in my ski group who bit not one, but two other kids. I locked the kid in the dog kennel and called the parents to pick him up. They actually went to the police about it. The policemen high fived me and dropped the case.

I effin LOVE Austria at times :)

Don't get me wrong, service here is EXTRAORDINARY... I for one just sweated my arse off helping older tourists with way too heavy bags up some brutal stairs. Everyone here wants the tourists to have a good time, and are glad to go out of their way to assure it.

But. We. Do. Not. Put. Up. With. Idiots.

[Strike For The South]

Austria sounds terrible.

[The Stranger]

Austria sounds terrible.

step on someones foot accidentally, you practically almost get tarred. because only idiots make mistakes! Do you know what we do to idiots around here? THIS IS AUSTRIAAAAAAA!!!

[Rhyfelwyr]

I locked the kid in the dog kennel

Austria, the land of Joseph Fritzl.

[LittleGrizzly]

Kad the only one I really have a problem with there is.....

.........................................
A woman in her 40's, carrying her skis over her shoulders, suddenly turned around and hit a friend of mine on the head. She went "Oooops, sorry.."

He pushed her so she fell to the ground and went "Oooops, sorry, moron!"
.......................................

This one, surely an honest mistake is allowed from time to time...

If you accidentally spill your drink on somebody from the sounds of it you would end up covered in drink as well. I suppose it is fair but it seems pointless to intentionally cover the other person in drink as they did it accidentally.

Although getting pushed into snow is pretty minor so that is why I changed it up a bit.

[Ibrahim]

reading this, all I have to say is this:

firstly, you snapped. it happens to everyone. Composure isn't something you can turn on or off like a spigot. heck, I recently snapped at another guy for what he implied about me. the best thing is to live and learn from your mistakes, and take the steps to prevent that from happening again, as it could get you into trouble.

And be thankful you even got yourself in a position to make a costumer complaint possible. I can't even get myself into making it possible, let alone getting one.

(put another way: at least you have a job, and won't be losing it).