As someone who spend his last years in too many bars (both working and drinking) and discotheques (the latter almost exclusively working though as that isn't really my kind of thing), all usually completely filled by students some even run by students (such as me) I actually have to agree somewhat with Kadagar.
When facing drunk, aggressive/heated people or just thugs, you have to swallow any pride/opinion you have, smile be friendly and all. I've been threatened with broken beer bottles and while colleagues wanted to call the cops, I asked them to get me and 'my friend' a beer instead. He bought me one back. All they want is some respect, when they get that they are okay. Their pride is no longer damaged and they don't need to do stupid stuff to restore. They couldn't ask for a better way out.
That's what being the better man really is. Getting the trouble making guy out of trouble with his pride and honour intact. There's always a way for that.
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