Problems with Steam

[mike0liver]

I know that Steam Support has a bad reputation and I am in the middle of experiencing it. In 2010, I bought a copy of Napoleon - Total War from Amazon. When it arrived, it took me several days before I was able to install Steam and attempt to install and play - mostly due to poor broadband reception. Eventually, I gave up and put it all back in the box.

I recently changed to fibre optic broadband after changing my ISP and decided to try again to play N-TW. I put disk 1 in my laptop, and commenced the procedure. Then the installation halted and I got a message that my game was installed on another account. I have tried to recover that account (which was set up under my old e-mail address) and provided Steam Support with all the information requested. That was over a day ago and I have so far heard nothing from them.

I've checked on the internet and it seems my waiting time so far is tiny compared to some - there are those who have been waiting for a response for a year!

Can anyone tell me if there is a work-around that will enable me to play the game I paid for without having to use Steam?

Cheers,
Mike

[mike0liver]

Does the silence mean nobody can help or just "not yet"?

Cheers,
Mike

[Fisherking]

Steam has not gotten back to you yet?

Have you tried to contact them again? I have not had to go through account recovery. I can only guess the problems.

[mike0liver]

Steam has not gotten back to you yet?

Have you tried to contact them again? I have not had to go through account recovery. I can only guess the problems.

I have tried to contact them every day for the last 3 or 4 days. I believe this is a comparatively short time - some people have had to wait months!

[Fisherking]

That is nuts. That is what happens when you have a single source provider though.

[mike0liver]

That is nuts. That is what happens when you have a single source provider though.

As you say - nuts - but that's what I have to deal with. N-TW wasn't cheap, I have not been able to install it and it's too late to get my money back. Not only that, if I buy another copy, I'll still have to go through the "Steam Experience" to play it. That is something I will NOT do again. Why on earth do producers of computer games deal with this useless organisation - and I use the latter word despite its inappropriateness.

Is there anyone out there who can offer me some suggestions on what to do to get to play the game I paid for?