WHAT????????

you mean I should be glad because I got a personal reponse from Activision? I don't know what world you live in, but I think ALL customers have the right of having that kind of treatment, it's not a gift, it's a right we have.
The same goes for having the option of exchanging the product... sheesh... another right that I must assume as a benefit??? What kind of relationship must I understand there is normal between the dealer and the customer if these are good things?

I WOULD complain, and I do, because I HAVE SPENT MANY HOURS OF MY FREE TIME trying to solve a problem I haven't caused. I paid the money asked, now I ask the quality expected. I am the customer, don't forget that.

And now I have to waste more time going back to the store (a good bunch of kms. away), and ask them to exchange. Let's hope they don't make trouble with it.

But I should not complain, because most of customers don't get this response. Weird this conformity.