Of course you should expect such things, but the reality is quite different. In my experience hearing of other's problems, you got very good treatment. I know others who were not so lucky with CD key issues - sorry, can't help you with your CD key problem...and we don't issue new CD keys and no receipt for exchange. I chose to look at the positive in the situation.

BTW, I'd call the store first before you waste your time making the trip.