Bachus - nicely done. You all did a great job of getting to the key issues and organizing them.

Change for consideration: while I think the detail of each problem is appropriate for the CA/Activision programming and support staff, it may be too much information for the Presidents of CA and Activision - well, maybe not CA's president - since they might not be familiar with the TW games. The issues need to be listed and organized as they are, but perhaps a one or two sentence summary of the significance of the problem might do for the presidents. My wife is a (very good) middle manager and I've learned a lot about communications from her. One of those lessons is that the higher level managers don't need to know the detail - that is for others to deal with. What they do need to know is just enough detail to make a decision. Example: Logfile Information: logfiles, which were included in STW and MTW, are missing from RTW. These files are critical for running online tournaments. That is all you would have to say to the presidents.

Quibbles: "little punk" in the player name section seems out of place with the refined nature of the rest of the letter. Can we assume that the president of Activision knows what "M:TW" and "TW" stand for? Maybe spell them out the first time: "Medieval: Total War (M:TW)".

Again, excellent job folks in putting this whole effort together.