When I saw the title for this thread I thought "okay, what are they having a go at the devs for this time". Pleasantly surprised to see that my expectation was wrong.

Personally I am very impressed by the amount of interaction CA have with the Org forums. For many games, the Devs seem to be quite stand-offish, and only post announcements, never engage in discussion or question-answering, but that's not the case here. It's also worth remembering that these aren't the Official forums. The Devs could very reasonably be expected to completely ignore this place, and only interact with the .com forums. Thankfully they visit both, which is something else worth keeping in mind.

I tend to check the org forums once or twice a day. And in the Colosseum, there's regularly 2 or 3 pages worth of threads with new posts. That's a hell of a lot to keep up with. Over at the .com, there's even more. Despite how long and tiresome this would get, CA do regularly read the forums. Just because they do not respond, doesn't mean they aren't listening and taking what's being said on board. Personally, I'd far prefer them to be spending time working on the game (e.g. fixing bugs and adding more features) than spending all day responding to every post sent their way on both .com and .org forums.

Of course, there does need to be some communication, but I think generally it's pretty good. Bear in mind that most of the threads that get started yelling "BUG" or "CA DO THIS" are things that have already been said dozens of times before in almost identical threads. In many cases, the Devs have actually already responded to an earlier incarnation of the thread.

They do have to be a bit careful with what they say too. Better to under-promise and over-deliver than vice versa. And some things they would be unable to discuss for various reasons.

Just generally, and I think this was the main point of Tamur's post, try to be polite and constructive with your criticism. There have been a couple of instances where people have gone and done some extensive testing on an issue, presented their results clearly and politely, and said "so in conclusion, this looks like a bug to me", to which the Devs have been happy to respond "hey, you're right, thanks, we'll go fix that".

They may not always respond, but they're listening. And if you doubt it, go read the credits again.