Interesting posts all around.

I think the Entrepreneur is correct: the consumer should not care about the travails and difficulty of the developers.

Just imagine the screeching from programmers when they picked up their new car and found it had some dents and couldn't go faster than 50 MPH.

"Oh, yeah, that's a bitch but don't worry, we're thinking about fixing that and will get back to you in a few months. I guess our engineering budget wasn't enought to actually drive the car around a bit."

If the developers had to physically send out new CD-Roms to everyone, they would certainly have delayed release and fixed the obvious stuff...

If I am wrong, I will let my QC staff know that they can stop giving a rats ass about product defects and just let the consumer figure something out.