I haven't been able to play RTW yet. I have been working with some of the minds here and on the .net site to figure out the solution. Yesterday, a fellow on the .net site mentioned he had the exact same issues as I namely: the game would install up to the "Publishing Product Information" and then crash. He found that the problem related to SP2. He uninstalled his SP2, installed the game and then reinstalled SP2. This seemed to work for him. My computer is only a couple weeks old. It came with SP2 already part of the operating system. I am unable to unistall it. I was thinking of contacting the computer store (which, in my case, is in another state from myself) and have them send me a copy of XP with SP1 and then attempting something similar to what I just described. If you have any other suggestions I would appreciate it. I am fairly ignorant of computers: I typically only know enough to mess things up.