Has anyone been to totalwar.com recently

[Old Celt]

Greetings Ladies and Gentlemen,

@Bat: We have a definite disagreement about what is a rant. I posted my original document here so the entire community would at least get to read it. If you really believed it needed to be in rants, then you should have moved it NOT censored ++++++++++++++++++. It sure doesn't surprise me that YOU think you're fair. Oh, and since it's a volunteer position, how do I volunteer? Please don't try to tell me you don't moderate to a CA mandated agenda. I've been around the block a few times. I won't waste my time posting where the forum is not legitimate.

Now, to the subject at hand: like Red Harvest and Bhruic, I work in software development. Do you think that just maybe, we know what a freakin BUG is???!!! All we are seeing here is absolutely PATHETIC attempts at damage control, none of which involve a real solution, or even an acknowledgement of the bug's existence!! I've been holding off from speaking with my personal contacts in the game review industry, because I think it is only fair to give CA/Activision/SEGA a fair chance to resolve this issue. But if they don't want to play ball, then I will bend some ears until they look like Mr Spock on Star Trek. You reap what you sow: if CA wants to alienate their customers, they shouldn't be surprised when they reap the whirlwind.

@CA Staff: it is totally inexcusable to insult your customers under any circumstances. Can't you get that very basic customer service premise? It's clear to me, that at least some of you think we "plebians" cannot say anything to you worth hearing. Well please do us a favor, and at least pretend to care and respect our opinions. Then you can make fun of us privately with no hard feelings on our part. We have been insulted by a staff member telling us "we had no clue", about the problem, and then, this all time classic: "The BUG is YOU"!! If any dev ever had the audacity to speak like that to a customer in my organization, his/her head would be rolling down the hall inside of 3 seconds.

I consider the option of speaking with game review sources to be the option of last resort because it is lose/lose for CA and the customer. The win/win option is for CA to listen to what we have said, evaluate and assess it objectively, respond to our concerns and provide a working solution for the issues. Though this will cost T&E for CA, it will bring loyalty back from the consumers, and rather than criticizing CA, we will praise their willingness to do "whatever it takes" to make things right. Please, don't let this be a case where the consumers have nothing left to hope for but, REVENGE.

Have a pleasant day all