Post here if you're unhappy with CA support

**Midnight** · 04-05-2005, 17:37

I agree. I have no intention of shelling out for any further products if things don't improve.

**player1** · 04-05-2005, 19:44

I'm unhappy with CA support.
Gamebreaking bugs should be confirmed and fixed in hotfix.

But, will I buy some other CA game depends how good that game is, not from the final state of RTW.

**The Stranger** · 04-05-2005, 20:06

i am unhappy with CA's support

**doc_bean** · 04-05-2005, 20:08

I still like RTW and consider it playable, but their utter lack of respect for the community and the rest of their costumers is quite disgusting. If I buy another CA release, it will be at least 6 months after the release and if no serious bug reports are floating around.

**slackker** · 04-05-2005, 20:10

Well i'm unhappy
juz hope they DO care....
my hope is all but gone.
Thankfully it ain't a big part of my life :)

**Old Celt** · 04-05-2005, 20:25

I'm not being sarcastic here, but AFAIK, CA doesn't have any formal customer support. Is there an actual customer service group in the organization? I thought you could only formally complain to the publisher.

The statements above not withstanding, I do feel that those communications about their products which CA staff have chosen to make have been very unsatisfactory in both their approach to the customer, and the content of those messages.

There seems to be no understanding of the "customer is always right" maxim. If the customer perceives something as a bug, it needs attention, whether the devs agree with them or not. Simply saying that your (the customer's) definition of a bug and our (CA's) definition don't agree is not sufficient to solve the problem, and it leads to bad blood.

As I've said all along, it is perfectly reasonable to expect a game which is free of major bugs; not a game free of ANY bugs, just the MAJOR ones. The save game files are not complete, and so DATA IS LOST. The program cannot respond correctly because it no longer has the data. If that doesn't define a bug, I don't know what would.

**Turbo** · 04-05-2005, 20:58

There is no CA support for their products. Unless there are visible changes and CA starts respecting the community, this is the LAST CA product I buy.

**Pode** · 04-05-2005, 21:42

I have formally apologized to everyone I ever recommended RTW to, which should give you some indication how I feel.

**sik1977** · 04-05-2005, 21:52

Very unhappy and displeased with CA's handeling of this issue. The least they could have done was be more courteous and diplomatic while refusing to instantly patch the game, while also promising to fix this issue in the expansion.

Anyhow, I suppose there is an element in the company which wants to show the community its place...