Quietus,

One star is not too harsh when the review explains very clearly why it's one star. Also, for those only playing 30 minutes a day, that bug really, really sucks.

It's the only way to warn a consumer. If they still buy it, at least they are informed that they will get poor service from CA.

Let's face it, it's not just that bug either, it's the following:

Scarred general bug (I found this after only 2 hours of playing when I realized I had 3-4 generals called Scarface...c'mon!)
Horse Archer Bug

Now we have the protectorate bug as well, which makes me question my current game where Egypt became my protectorate rather too quickly...maybe I had just loaded a game after undoing a seige? I forget, but it spoils it a bit.

The business maxim is that one happy customer will tell one other person about their experience, but one unhappy customer will tell on average 20 people about their experience. I wasn't really angry until they denied the "feature" and still haven't said it will or won't be "de-featured" in XP.

I'm more than willing to give them 50 more dollars for an XP if it fixes up this stuff and improves the AI in some incremental way.

Feel free to offer them the 3,4, or 5 stars you feel they deserve.