IMHO, the game is good but it was not up to expectations. Generally because of the game balance issues and the campaign replayability.
In campaign games, the AIs just aren't challenging enough strategically due to the complexity of the map even in VH mode. Everyone is a Sun Tze when we fight against the AI. The only way to get some challenge is to play really losy factions with units balance issues.
In Battles, the the units are badly balance. The AI simply cannot handle some features (like the phalanx and testudo etc) effectively to put up a challenging fight. The game engine is also flawed and it allows cav or infantry/pike spaming which encourages players to spam.
I too hope that all these issues can be solved by CA in one way or another but I have little faith in that happening due to their terrible customer support.
I hope they would provide better customer support and refine the game engine in the furture.
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