I can see their point in that no one likes to have such unpleasantness to deal with. I disagree that banning and censorship is the best way to deal with this kind of problem. Unless people are being obscene or woefully ridiculous with no backup to their arguments, I believe such conversation SHOULD be had, and the arguments refuted publicly.

I wish CA would respond with whatever evidence they have to say there is no bug. When people suggested the problem could be avoided by letting the program run long term in the background, a CA staffer responded with insinuation that it would be ridiculous to do that, like avoiding stepping on cracks in the sidewalk. This whole thing begins to feel like a conversation with a debtor and a collection agency. The customers are the collection agency, and CA is in the role of debtor. They don't seem to want to speak with us, but not much progress can be made unless they do.