Companies that care about quality and reputation pay attention to the small details and keep the hardcore customers as happy as possible.

Just as an example, the scarred general bug - it's unfathomable that someone playing a Roman faction for 4 hours straight would never notice all the "Scarface" "Cruelly Scarred" family members popping up after 1.2 patch was released.

I think even a casual gamer would start being annoyed at this - I know I had several generals all named Scarface. ha ha - isn't that funny - the first time.

Lucky for CA, they can rely on hardcore customers to fix this stuff for them...but what happens when they drive those people away?

Now, I hope CA can talk with Sega before they launch the next TW, and explain that there will need to more after-sales service and support. They should be using the experience frm RTW to push for this. (Lemon into Lemonade.)