To put a slight (lmao) tilt on this, you have the same right to customer service with this product as any other.
Lets take a car for a bigger example. You buy one it dives, but the handling is very poor as the suspension is missing, it wont do over 20 miles an hour, the electric windows dont work and the engine cuts out sometimes.
You take it back but it comes back now does 30 suspension is there so handels better but electric windows now go up and down everytime you turn it on engine still cuts out.
So you take it back again and are told by the dealership that they have a strict one go at fixing it policy as anything else would impact on there profits, but if you wait for them to develop a new engine they will let you buy one from them, which should also fix the windows.
Ok bit big, cars cost lots more than RTW so lets go for a television, cheap on from one of those 24hr tescos. So you get it home just in time to watch corrie. But it switches itself off only half the channnels work, and youve got to rest all the channels. So it goes back to the maker, it comes back its on all the time, but youve still got to reset all the channels and some still dont work, but there is a note saying that this is a feature of the televisonnot a problem so ther not going to fix it.
Now everytime you try and ring there call center they tell you your not allowed to discuss the matter as it might make them look bad and bar your number so you cant call back.
Im sure we could come up with relevent examples, phones for instance and the recenly withdeawn sony eriksson k700i for instance, or any other product you care to mention. I know these are extreme examples but seams to be what CA are telling us, and as a consumer you wouldnt stand for it with any other product, just because this one cost you less dosnt mean it shouldnt do what it is ment to.
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