Quote Originally Posted by red comyn
To put a slight (lmao) tilt on this, you have the same right to customer service with this product as any other.

Lets take a car for a bigger example. You buy one it dives, but the handling is very poor as the suspension is missing, it wont do over 20 miles an hour, the electric windows dont work and the engine cuts out sometimes.

You take it back but it comes back now does 30 suspension is there so handels better but electric windows now go up and down everytime you turn it on engine still cuts out.

So you take it back again and are told by the dealership that they have a strict one go at fixing it policy as anything else would impact on there profits, but if you wait for them to develop a new engine they will let you buy one from them, which should also fix the windows.

...some more examples
Before we install the game we have to agree to an EULA that absolves Activision and CA of any responsibility. I think this is legally how they (any many other software companies) protect themselves - we the poor consumer have to agree to put up with any defects, or we have the choice of not installing the software, and presumably getting our money back (although I don't know if anyone has ever tried this after they have taken the CD out of the packaging).

Also the analogy with other products is not as straightforwards, as there are different degrees of fault. CA have said that the load siege bug is a design feature. We can imagine a car having many such "design features" that we do not like, but you would not be able to get the manufacturer to change them under warranty.