While his comments have some truth, I think they are trumped by a gretaer truth: The quality of the product will speak for itself.

Time may indeed be a factor, but only because of BI. However, I do not believe the EB team really cares about 'retaining customers' so to speak. As one who has been following EB for awhile (and joined the Org because of EB), I can say that I will play the best MOD available.

Did the Sega Dreamcast gain or retain customers because it was first in the console wars a couple years back? No. It was DOA because it sucked.

If the EB takes their time and makes a quality MOD, then the product will speak for itself. And consequently, everyone will want EB because EB is the best mod.

And on a final point, I do not think they really care.
For them,
There was a dream that was EB. You could only whisper it. Anything more and it would blow away, it was so fragile.

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