I don't think it's the general's fault at all. I suppose it's possible that the governor was misinformed.

I have a sneaking suspicion that the problem is actually a matter of the paradigm. The military expects a need to setup and coordinate its own infrastructure in the field, during war, in a foreign country. They are very good at it. But this is a modern U.S. city we're talking about here. I think it could very likely be that certain assumptions about "the way things are or should be" here inside the U.S. got in the way of assessing the reality of the situation, a sort of institutional cognitive dissonance.