Sounds like the govt. might be using SAP now...based on what I recall about our SAP conversions in the corportate world this sounds eerily familiar...

http://money.cnn.com/2005/09/30/news...woes/index.htm

(Hmmm...looks like some damage left over from the ORG downtime...hyperlink button is not working properly. Oh well.)

A quote: "The newspaper reports that SBA workers say the new computer system is causing paperwork that once took 30 minutes to process to now take hours."

Substitute "days" for "hours", and you have my synopsis of SAP. And my company had better luck than most, since we figured out how to ship products in spite of SAP, others got balled up for days or weeks. We gave SAP good press officially...we wanted our competitors to adopt it as well, so that we would be on an even playing field.