In some desperation, Perkins explained that U.S. forces were under fire from Iraqis in buildings on the east side of the Tigris, and that they were considering calling in an air strike. Perkins was aware that the Palestine Hotel was on the east side of the river in the general vicinity of where the fire was coming from. He was also aware that the hotel was full of Western journalists. Tomlinson said he believed that all the commanders, including Lt. Col. Philip DeCamp and even Captain Wolford, would have known that information since the 2nd Brigade had captured the Al-Rashid Hotel the previous day, and most people knew that the journalists there had moved to the Palestine Hotel. Perkins had a general location—probably within a few hundred meters, according to Tomlinson—and he wanted Tomlinson's help in physically identifying the building so that it would not be hit. (He also noted that the satellite maps used by the military were about 10 years old.)
Tomlinson frantically called The AP office in Doha, Qatar, in an effort to get a description of the hotel and to reach people staying at the Palestine. His plan was to relay a message to the journalists inside and ask them to hang bed sheets out the window to make the building more easily identifiable to U.S. forces.
At about the time that Tomlinson was trying to locate the Palestine Hotel, in the late morning, one of the tank officers on the Al-Jumhuriya Bridge who was looking for the spotter radioed that he had located a person with binoculars in a building on the east side of the river. Exactly how much time lapsed between the tank officer identifying this target and the actual firing of the tank shell is not clear from Tomlinson's monitoring of the radio traffic.
In an interview with the French weekly Le Nouvel Observateur, Captain Wolford hinted that he gave an immediate order to fire. However, in an interview with Belgium's RTBF television news that aired in May, Shawn Gibson, the tank's sergeant, said that after he spotted someone talking and pointing with binoculars, he reported it to his commanders but did not receive an order to fire for about 10 minutes. Jules Crittenden, who was located on the west side of the river with U.S. forces at that point, also recalls troops at the very least discussing the target. "I was aware that they had spotted someone with binoculars and they were getting ready to fire," Crittenden said. "This was being discussed on the radio."
According to Tomlinson, the round that was fired was a heat round, an incendiary shell that is intended to kill people and not destroy buildings. If the tank had fired an armor-piercing round, the damage to the building would have been much more severe.
The immediate reaction from U.S. commanders to the attack on the Palestine Hotel was anger and consternation. Lt. Col. Philip DeCamp, Captain Wolford's commanding officer, began screaming over the radio, "Who just shot the Palestinian [sic] Hotel?" according to Tomlinson. Tomlinson listened as DeCamp confronted Wolford. "‘Did you just f***ing shoot the Palestinian [sic] Hotel?'" he demanded of Wolford.
Tomlinson said that at first, Wolford was not sure that what he had hit was in fact the hotel. Tomlinson continues:
"[After a delay of some minutes] Wolford says, ‘Yes, yes. We had an observer up there. And DeCamp says, ‘You're not supposed to fire on the hotel.' And then there is a brief discussion about what he did see and why did he fire because this was very serious. They weren't supposed to shoot at the Palestine Hotel."
Afterward, DeCamp ordered Wolford to cease firing and drove his tank to meet Wolford, apparently to have a private discussion.
After hearing the exchange, Tomlinson immediately went to Colonel Perkins, DeCamp's commanding officer, to tell him that his effort to locate the Palestine Hotel to prevent it from being hit by an air strike was too late.
"I know, I know," Perkins told Tomlinson. "I have just given the order that under no circumstances is anyone to shoot at the Palestine Hotel, even if they are taking fire, even if there is an artillery piece on top of the roof. No one is allowed to shoot at the Palestine Hotel again."
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