i believe the ca said don't bother with petitions/letters from the online community because they have no way of verifying actual authors. this was when there was a brief attempt to start a petition to restore chat some two months ago.

go back to mtw:vi would be my suggestion, and with hold any future purchase from the total war franchise and perhaps even sega.

your best bet might be to write sega and ca via snail mail and say or call their customer service lines and state... 'i am never going to purchase another product from either company untill we are heard' etc..

for me total war online is dead, except for those few occassions when i have an opportunity to log into the vikings server and run about with old comrades... what was once, is no more.