Quote Originally Posted by Just A Girl
AFAIK.

If you take a pick of the cd or send the cd to ca, Most times they will issue you a new cd key or replace the game,
I cant guarantee this is CA's policy.
But most game maufaturers use this policy.

send them a message see what they say about your request.
Please don't send a CD or game here.

Despite what everyone seems to think, CA do not have a manufacturing plant. That's not what we do in development.

Manufacturing the physical product is handled by the publishers, and their helpline should be the first port of call when dealing with a physical problem with your game. You manual should have a support line number listed.