Yes i am fully capable of accesing pc's In a multitude of diferent ways,

the remote acces tool would not be my 1st choice usualy,
But it is probably the safest way,
As invites sent from remote access will expire. So the cannot be used by other people at a later date.

I can easily acces his pc given permission.
Hopwever this does not mean that i can fix it.
Although.
i could have a quick look and see if anything Is out of place,