Regarding generalisations, I guess both sides are guilty to some extent. Many will label any non-positive thread as a post created by a "whiney cry baby" and not only is that infuriatingly condescending, it's also counter-productive. Essentially, we the customers are turning on we the customers! Granted, there are the threads which usually start with something along the lines of: "ZOMG - tHE GAme's A^&^%, CA you Suxxors" and yes, this does no favours to anyone and should be dismissed quickly. But likewise, the same goes the other way where some are falsely labelled as fanboys for simply enjoying their product...

Whacker summed up the rest very eloquently, so I've not much more to add.