Quote Originally Posted by Veresov
What you are saying is that it is unlikely that anyone from CA is actually reading anything on here on a regular basis.

I would think for example that CA would be interested in asking some questions about some of the bugs people are seeing or asking for some more information.
They'll have plenty of folks reading them, certainly: either on work time or off - you just wont see many responding.

They only need to chase down obscure bugs they cannot reproduce themselves, anything that can be reproduced doesn't need commenting on. And often such "research" can be conducted through the forum owner or Mods rather than direct via a thread (such as a request for bug information gathering into a concise thread)

Or sometimes clarification of something that is WAD and isn't a bug but is heavily perceived to be a bug.

Most games companies have pretty strict policies on responding to forums (BBS/Groups etc) though and you can't blame them for either doing that or for the employees to sticking to the rules.

Plenty of instances where folks have lost their job by not following such guidelines: remember that very few employees in a company will be able to act on behalf of the entire company, which is what you are doing by replying to a post as a company employee (or at best what you are *perceived* as doing).

Read, sure, reply, mostly not.