Getting a bit worried here.

I have to pay postage for the faulty card to go back; unfair if you ask me, and it's going to cost a fair bit. It doesn't seem like I'll get this back even if the card is as broken as a crate of porcelain which has gone over the Niagara Falls.

They want it back in the exact same condition it arrived in. I don't have the box any more; it got thrown away weeks ago. If it doesn't arrive in that condition then they charge £10+VAT+shipping back to me without looking at the card at all. I've contacted them again for confirmation that they will not do this to me; I won’t send the card until I have it in writing that I will be immune to this charge.

If they decide it isn't faulty then it's £10+VAT+shipping back to me, leaving me badly out of pocket, stuck with a card I can't use, and with a PC running on a dying old card which can't really play games and could fail at any time. I won't have the money to buy another graphics card after losing something like £160 on this one.

Anyone got any experience with sending things back as faulty to Overclockers? Or experience sending faulty parts back to somewhere else? Overclockers say in their form email that approximately 50% of their "returned as faulty" stock is fine and gets sent back. I heard they are meant to be a really good company, but so far the response is far from reassuring.

I know this card is faulty - on my system. I also know that parts which refuse to work on one machine are fine on others. And being a cynical frog I also know that getting an extra £20 out of a frog is going to be a far more appealing option to a company than sending a replacement card at their own expense.