What really irritates me is when entire DEPARTMENTS can be declared "unfit for function" - and this is no one's fault. When did this start?

That Google can index most information on the internet using html spiders in the main, and the government can't make a system when they know where the information is!

Sadly Brown might help with the Legacy by making a worse job. Although reducing red tape has been shown to work (not least as it reduces the number of overpaid incompetents working in the home office) he seems to like adding to it. Even reports that show that simplifying the tax system far from being followed get censored.