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A bit of friendly advice to prevent others making the same mistake as me, and doing business with this UK based collection of poorly trained chimps. Er, sorry, 'company'.
Last month my desktop died after a lengthy, hard fought battle for life lasting months. I need a replacement. I looked around and decided on Aria Computersw as the source. They had a great website, have been established for years, have a good reputation, were very reasonably priced and had a custom PC building service with tonnes of options. They have their own forum too, and looking around it I found people posting complaints and issuea and getting answers. This I took to be a good sign: not only were problems solved but the posts were left.
So I ordered a custom build PC from them on January 22nd. I'm still waiting. That's poor, but not the reason I'm here. Aria installed a new computer system and it's a wee bit mucked up. So there's been problems and delays, or so they say. I'll let my post on their forum speak for quite a bit here:
My post was deleted within the hour. No trace remaining, no reason given.
I was, understandably, not happy. So I sent this PM to 'Lucy', the forum admin and Aria employee.
Hours later this dribbled into my PM inbox, from Lucy.
You may guess that my reply to that was a trifle more sternly worded than my prior ones.
Sorry, Lucy, you can't delete everything on the internet, and there's other places I can - and will - post too. Every time the question of buying compter parts come up I shall drop Aria's name as one to avoid. And, of course, the good people who see this will spread the word too.
Last month my desktop died after a lengthy, hard fought battle for life lasting months. I need a replacement. I looked around and decided on Aria Computersw as the source. They had a great website, have been established for years, have a good reputation, were very reasonably priced and had a custom PC building service with tonnes of options. They have their own forum too, and looking around it I found people posting complaints and issuea and getting answers. This I took to be a good sign: not only were problems solved but the posts were left.
So I ordered a custom build PC from them on January 22nd. I'm still waiting. That's poor, but not the reason I'm here. Aria installed a new computer system and it's a wee bit mucked up. So there's been problems and delays, or so they say. I'll let my post on their forum speak for quite a bit here:
Originally Posted by :
Sorry to grumble also, and I have seen the topic about the tech problems, but still .... I ordered a whole new custom build PC on January 22nd, £1,200 worth of great machine.
All the parts were in stock except for the RAM, which needed to be ordered and should have taken ~4 days. 17 days on and here I am. The order has been on processing the entire time. I contacted Lucy on the 29th January, and got a useful reply on 31st January. There was a problem getting my RAM, but it should have been in stock that very day and she would ask someone to phone to confirm this. No one phoned. I sent another PM on 5th February about this, and asking when my PC might be done. So far I'm still waiting for a reply.
I needed this PC fairly quickly; it's a replacement for my now-dead desktop. I can't write without a PC; that I use the PC for many other things is much less important. I'm left borrowing a rubbish old laptop which I cannot work on, and the owner of it is beginning to get fed up. I'm nearly always out at work during the daytime; the person I am asking to stay at home in case of phonecalls or delivery is getting very unhappy.
All I want to know is, how much longer until I get my PC?
Here's where the fun begins. Sorry to grumble also, and I have seen the topic about the tech problems, but still .... I ordered a whole new custom build PC on January 22nd, £1,200 worth of great machine.
All the parts were in stock except for the RAM, which needed to be ordered and should have taken ~4 days. 17 days on and here I am. The order has been on processing the entire time. I contacted Lucy on the 29th January, and got a useful reply on 31st January. There was a problem getting my RAM, but it should have been in stock that very day and she would ask someone to phone to confirm this. No one phoned. I sent another PM on 5th February about this, and asking when my PC might be done. So far I'm still waiting for a reply.
I needed this PC fairly quickly; it's a replacement for my now-dead desktop. I can't write without a PC; that I use the PC for many other things is much less important. I'm left borrowing a rubbish old laptop which I cannot work on, and the owner of it is beginning to get fed up. I'm nearly always out at work during the daytime; the person I am asking to stay at home in case of phonecalls or delivery is getting very unhappy.
All I want to know is, how much longer until I get my PC?
My post was deleted within the hour. No trace remaining, no reason given.
I was, understandably, not happy. So I sent this PM to 'Lucy', the forum admin and Aria employee.
Originally Posted by :
I have noticed that my civil post enquiring as to when I might except my PC has been deleted. I expect I shall recieve an answer soon?
What's more I began to see other posts referring to the big wait disappearing - entire topics. [correction for fairness: I'm not banned, I had the misfortune to be trying to post in a topic as it was deleted]I have noticed that my civil post enquiring as to when I might except my PC has been deleted. I expect I shall recieve an answer soon?
Hours later this dribbled into my PM inbox, from Lucy.
Originally Posted by Lucy:
Hi,
Please be advised we have removed one or more of your posts from the Aria Forum, in accordance with the Forum Rules and as quoted in my post earlier today.
All your comments and issues have been logged, however, please contact Customer Services if you need any more information.
Thanks,
Lucy
Rules? The rules say nothing at all about politely enquiring as to the whereabouts of your expensive PC. What's more she had left the rants posted by other people about 24 and 48 hour waiting times for a relatively cheap amount of goods. Except even those posts are now gone.Hi,
Please be advised we have removed one or more of your posts from the Aria Forum, in accordance with the Forum Rules and as quoted in my post earlier today.
All your comments and issues have been logged, however, please contact Customer Services if you need any more information.
Thanks,
Lucy
You may guess that my reply to that was a trifle more sternly worded than my prior ones.
Originally Posted by :
That is not an answer. I am now getting very angry, and unless some decent response is given I shall be cancelling this order.
I'm still waiting for a reply.That is not an answer. I am now getting very angry, and unless some decent response is given I shall be cancelling this order.
Sorry, Lucy, you can't delete everything on the internet, and there's other places I can - and will - post too. Every time the question of buying compter parts come up I shall drop Aria's name as one to avoid. And, of course, the good people who see this will spread the word too.
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