Thank you all for your replys, unfortunatly I live in New Zealand, thus 'support' is kind of a relative term (the phone number listed, a toll call to Australia, costs ~$NZ4.50 per minute, thus a 15 minute call costs as much as a new copy of the game, hence this post).
Following yours and Sega's advise, I have emailed thier Australian support desk, which happens to also be THQ's support email add'y, ironically enough (seems as M2TW was ment to be my online escape from THQ games).
Should be a good test of how much the big corporation cares about the little fish :).
Thank's again guys and girls.
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